Lobby Ambassador

JLL•Armonk, NY

1d•$62,500 - $68,000•Onsite

About The Position

The Lobby Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service. In this role, you'll serve as the vital connection point between JLL, our service partners, and our clients, elevating the standard of service delivery across the workplace. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and this position embodies that commitment through every interaction. You'll combine your passion for service with brilliant people skills and genuine enthusiasm for creating a hospitality-focused workplace environment. As the first point of contact for employee inquiries, issues, and feedback, you'll directly impact the care and comfort of client employees and guests. We believe the most effective teams are built when everyone is empowered to thrive, and this client-facing role offers the opportunity to build meaningful partnerships while ensuring seamless coordination between internal teams and client needs.

Requirements

High school diploma or equivalent required
Minimum 1-2 years of experience in customer service, hospitality, facilities management, or a related client-facing role
Excellent interpersonal and communication skills with the ability to engage professionally with employees, guests, and service partners at all levels
Strong problem-solving abilities with a proactive approach to identifying and resolving issues
Demonstrated ability to manage multiple priorities simultaneously while maintaining attention to detail and service quality
Proficiency in Microsoft Office Suite and ability to learn computerized maintenance management systems (CMMS) such as Maximo
Professional demeanor with a genuine passion for hospitality and creating positive workplace experiences

Nice To Haves

Associate's or Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or related field
Previous experience working in corporate workplace environments or integrated facility management settings
Familiarity with service level agreements (SLAs) and performance metrics in a facilities or hospitality context
Experience using Maximo or similar CMMS platforms for work order management and tracking
Knowledge of vendor management and coordination with third-party service providers
Experience with Tririga and booking conference rooms
Experience engaging with C-Suite employees in a professional setting

Responsibilities

Serve as the primary point of contact for all employee inquiries, issues, ticket management, troubleshooting, and feedback related to workplace services
Act as the main contact for client requests, providing thorough follow-up to ensure work is properly handed off to internal teams with timely status updates
Execute Ambassador services in full compliance with service level agreements, standard processes, professional brand standards, and all applicable local laws and regulations
Conduct routine walkthroughs and assessments of service delivery to verify compliance with service level agreements and identify improvement opportunities
Manage ticket creation, tracking, and resolution in the Maximo CMMS system, ensuring accurate documentation and timely closure of service requests
Support data collection, analysis, and reporting activities to ensure alignment with client goals and objectives
Work collaboratively within the account team to deliver integrated Experience Services across all business lines, including Facility Management, Engineering, and Projects
Coordinate with third-party vendors and service partners to maximize service delivery quality and efficiency while striving to continually improve performance and exceed client expectations