Lobby Ambassador - Hilton Chicago

Hilton • Chicago, IL

4d • Onsite

About The Position

The beautiful Hilton Chicago, in the heart of the windy city, is currently hiring a Lobby Ambassador to join our talented team! Located on South Michigan Avenue and overlooking Grant Park and Lake Michigan, this hotel offers 1,544 guest rooms and suites, 234,000 square feet of meeting and event space, and exceptional dining options. As a Lobby Ambassador, you would be responsible for greeting guests and providing various types of assistance to guests during their stays in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Requirements

• Greeting guests
• Providing assistance to guests
• Responding to guest questions
• Knowledge of hotel and local information
• Resolving guest concerns, issues and complaints
• Improving the appearance of the hotel lobby

Responsibilities

• Greet and assist guests with directions and information
• Respond to guest questions in a timely, friendly and efficient manner with accurate and appropriate information
• Ensure knowledge of hotel and local information including, but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc.
• Field, respond to and resolve guest concerns, issues and complaints
• Identify and communicate the need to improve the appearance of the hotel lobby

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed