Lobby Ambassador
About The Position
The Lobby Ambassador is the face of exceptional workplace hospitality at JLL's Chicago Cisco Office. In this dynamic, client-facing role, you'll deliver world-class guest and employee experiences through warm, proactive engagement and outstanding service. You'll greet visitors with enthusiasm, anticipate needs before they're expressed, and ensure every touchpoint—from pre-arrival to departure—reflects JLL's commitment to creating memorable workplace environments. This position offers the perfect opportunity to combine your passion for hospitality, natural people skills, and dedication to service excellence in a vibrant corporate setting.
Requirements
- Minimum 2–3 years of customer service or hospitality-related experience
- Proven track record as a "people person" who thrives on creating exceptional experiences
- Outstanding communication skills with professional written and verbal fluency in English
- Demonstrated ability to multi-task and adapt to shifting priorities while maintaining service excellence and accuracy
- Strong proficiency with Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook)
- Working knowledge of various information technology tools and platforms
- Confident, professional demeanor with exceptional responsiveness and service orientation
- Flexibility and positive attitude in dynamic, fast-paced environments.
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- Familiarity with corporate or commercial office environments
- Basic knowledge of security protocols (visitor check-in, badge control, access management)
- Understanding of confidentiality and privacy practices in professional settings
- Experience with vendor relationship management and local hospitality networks.
Responsibilities
- Warmly welcome and assist all guests, visitors, and employees with arrivals, departures, and office orientations
- Provide exceptional face-to-face engagement, ensuring every interaction leaves a lasting positive impression
- Conduct strategic site walks during optimal times to maintain visibility while ensuring continuous lobby coverage
- Serve as the go-to resource for local recommendations—restaurants, hotels, attractions, and events
- Proactively coordinate with clients and internal teams to anticipate visitor needs and prepare for all arrivals
- Act as a central information hub for campus wayfinding, facility services, and activities
- Support meeting coordination, reception services, and mailroom operations as needed
- Manage high-volume mail and package operations, including receipt, sorting, distribution, and tracking across all carriers (FedEx, UPS, USPS)
- Maintain organized shipment tracking systems ensuring accountability, timely notifications, and chain-of-custody compliance
- Coordinate outgoing mail and courier services, including packaging, labeling, and carrier scheduling
- Oversee mailroom operations, inventory management of shipping supplies, and adherence to security and confidentiality standards
- Build professional networks within the local hospitality industry
- Collaborate across facility management teams to deliver a seamless, hospitality-driven service approach.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
