Lobby Ambassador
About The Position
As a Lobby Ambassador at JLL, you'll be the welcoming face of our clients' workplaces, delivering exceptional experiences through proactive hospitality and face-to-face engagement. This client-facing role positions you as the central connection point for visitors, employees, and guests, where you'll blend hospitality expertise with workplace support to create seamless service from the moment someone arrives until they depart. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and as a Lobby Ambassador, you'll embody this through your genuine care, local expertise, and commitment to anticipating needs before they're expressed. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, empowering you to bring creative solutions to every interaction. You'll maintain a visible, engaging presence throughout the workplace while coordinating with facilities management teams to ensure hospitality-focused service delivery across all departments. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll serve as the resident expert on everything from campus wayfinding to local dining and entertainment, enriching every guest experience.
Requirements
- HS diploma or GED
- Minimum 2-3 years of customer service or hospitality-related experience
- Excellent verbal and written communication skills
- Strong interpersonal skills with passion for creating exceptional guest experiences
- Proven ability to multi-task and prioritize while maintaining accuracy and service quality
- Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
- Flexibility and positive attitude when managing changing priorities
- Professional demeanor with confidence and responsiveness in customer service situations
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- Experience in corporate hospitality or workplace services environment
- Knowledge of local area attractions, dining, and entertainment options
- Familiarity with facilities management operations and service coordination
- Experience with mail services and administrative support functions
- Background in event coordination or meeting support services
- Additional language skills to serve diverse clientele
- Experience with workplace technology platforms and information systems
Responsibilities
- Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
- Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace
- Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
- Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
- Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
- Act as central point of contact for campus information, wayfinding, and activity coordination
- Provide meeting support, reception services, and personal assistance as needed
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
