Loaner Coordinator

Hennessy Automobile Companies•Atlanta, GA

7d•Onsite

About The Position

The loaner coordinator contributes to the excellent customer service experience by assisting with the delivery and maintenance of the loaner vehicle fleet. This is a great opportunity for someone who loves working with people and is looking for a career, not just a job.

Requirements

Must be a team player who is focused on providing exemplary customer service
Professional appearance
Outgoing and friendly personality
Maintain a valid Georgia driver’s license and a clean driving record
Excellent working knowledge of Microsoft Excel
Must submit to and pass a background and drug screen

Responsibilities

Assist customers with vehicle drop-off and pick-up.
Manage the administration of loaner vehicles to customers as well as the flow of our loaner fleet.
Adds and removes loaner vehicles to Fleet Management Software as necessary.
Complete all necessary paperwork, explain loaner policies and procedures, and obtain all appropriate customer approvals.
Enter loaner car data, license, and insurance information into the computer and create contract.
Prepare loaner car reports and track whereabouts and turnover time on loaner vehicles every day.
Check-in returned cars, inspect for damage, secure mileage, and close agreement.
Arrange for repairs of damaged or malfunctioning cars.
Send weekly “Out of Service” report for vehicles damaged or malfunctioning.
Send weekly “Fleet Audit Report” stating current status of every vehicle.
Ensure that cars are clean and operable before delivery to client.
Assist with meeting and greeting service customers promptly in a professional and courteous manner, if needed.
Collect the customer’s information one day prior to a curbside reservation.
Maintain the GPS trackers for all vehicles, which includes installations and removals.
Handle the collection of any charges, fines or tolls from customers.
All other duties as assigned.