Land Rover Hinsdale Loaner Coordinator
About The Position
At Bill Jacobs’ Land Rover Hinsdale, we’re driven by more than great vehicles—we’re driven by people. Our service experience is one of the strongest pillars of our brand, and we’re looking for a Loaner Coordinator who takes pride in delivering exceptional service, building trust, and keeping our customers confidently on the road. If you’re organized, customer-focused, and thrive in a fast-moving environment, this role is an opportunity to make a real impact every single day. As the Loaner Coordinator, you are the face of our loaner program. You’ll manage the full flow of loaner vehicles—ensuring each one is ready, documented, secure, and delivered with the level of care that defines the Bill Jacobs experience. You’ll work side-by-side with Service Advisors, Technicians, and leadership to keep operations running smoothly and customers feeling valued.
Requirements
- High school diploma or equivalent
- Experience in automotive service, rental fleet operations, or customer service is helpful
- Strong communication skills with a customer-first mindset
- Organized, dependable, and comfortable managing multiple tasks at once
- Able to work outdoors and move between the service drive and vehicle lots
- Must have a valid driver’s license and an insurable driving record
Responsibilities
- Creating a smooth, professional loaner experience for every customer
- Checking customers in/out and completing accurate loaner agreements
- Keeping the loaner fleet organized, fueled, clean, and fully ready to go
- Tracking vehicles using RecovR and monitoring mileage, location, and return timing
- Inspecting returned vehicles for fuel, mileage, and condition
- Coordinating internal repair orders for returned loaners and used vehicles
- Supporting the service team by keeping communication and documentation tight and timely
- Keeping logs, reports, and records updated with accuracy and care
Benefits
- Significant earning potential
- Outstanding health insurance plan - Blue Cross Blue Shield of Illinois (PPO and HMO Plans)
- Generous dental insurance, vision insurance, life insurance, and supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance
- 401K Plan with company contribution
- Generous PTO
- Employee discounts on vehicle purchases, parts, and service
- Wellness programs for employees and family members
- Generous tuition reimbursement program
- Opportunity to further your career with a rapidly growing and successful dealer organization
- Free On-Site Health Coaching: Take advantage of personalized wellness support from a certified health coach, including guidance on nutrition, fitness, lifestyle habits, and stress management
- On-Site Physician Assistant: Convenient access to on-site care for minor health concerns, preventative services, and routine wellness support during the workday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
