Loan Support Specialist

Allegacy Federal Credit Union•Winston-Salem, NC

22h

About The Position

At Allegacy, there’s a common thread that runs through all of us. It’s our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together. This position supports the Loan Support Team. The Loan Support Specialist is responsible for ensuring all loan servicing tasks are completed accurately and align with policy and procedures to protect our members and credit union. The Loan Support Specialist will assist in seeking operational efficiencies through evaluation of our processes, systems and services to meet current and future needs of the organization. This position requires knowledge of processes/policies as related to loan payments, insurance and GAP claims, titles, Equity Satisfactions, and credit disputes. The Loan Support Specialist will work closely with other team members to ensure that all daily responsibilities are completed accurately and within service level agreements. The specialist will provide credit union support for many “back office” related tasks and provide the appropriate level of documentation. The incumbent must participate in and fully support Allegacy's sales and service culture while protecting the credit union’s assets. Ensure that members’ needs are met by providing good internal and external service.

Requirements

Excellent analytical and problem solving skills
Ability to conduct business in a professional manner, exercising personal discretion and independent judgment
Ability to work overtime, as needed
Willingness to learn new skills and take on additional responsibilities
Ability to multi task
Detail Oriented
Strong organizational and communication skills are required.
Ability to work in a team environment with all levels of management, employees and members
Know all aspects of DNA Core System.
Understands the basic concept of TruStage Insurance
1 to 2 years of related job experience with specific training and knowledge associated with credit union deposit account concepts, loan payment processing, procedures and documentation is preferred.
Proficient knowledge of Microsoft products, Word and Excel

Responsibilities

Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture.
Meet or exceed established service goals
Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors.
Member loan related maintenance and reporting
GAP Claim Processing
Credit Bureau Disputes & Updates
Initiating TruStage claims on members behalf
Importing/Indexing Supporting documents
Lien Recording on Titles
Title Releases
Title Follow Ups
Total Loss Requests
Forced Placed Flood Insurance Tracking/Billing
SCRA Processing
Equity Payoff Quote Requests
Equity Satisfactions/Paid in Full requests
Equity Credit References
Answering Internal calls to Support Front Line and Contact Center Staff
Commercial Loan Insurance Tracking
Processing Equity Payoffs
Misc Report Processing
Skip Pay Processing
Escalated loan research