Loan Support Specialist I

Citizens • West Milton, PA

47d

About The Position

You're organized, detail-oriented, and passionate about providing exceptional support that helps clients and teammates succeed. At C&N, we're seeking a Loan Support Specialist I to join our team. In this role, you'll play a key part in helping our commercial lenders build and maintain strong client relationships. From processing loan documents and assisting with client onboarding to supporting internal team coordination, you'll help keep our lending operations running smoothly. If you enjoy working behind the scenes to make a meaningful impact, have strong communication skills, and thrive in a collaborative, fast-paced environment, this could be the perfect fit for you.

Requirements

• Education & Experience - You will need a High School Diploma or GED AND 0-2 years of experience in commercial lending support, plus 2-4 years of experience in customer service or administrative work preferred OR an equivalent combination of education and experience.
• Skills - You should possess well-developed abilities and a proven track record in the following areas:
• Strong communication and active listening skills.
• Excellent research, organization, and multitasking abilities.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office products.
• Understanding of loan systems and general banking operations preferred.
• Key Competencies - The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:
• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
• Drives Results: Achieves goals despite challenges and motivates others to deliver strong outcomes.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.

Nice To Haves

• Understanding of loan systems and general banking operations preferred.
• Education & Experience - You will need a High School Diploma or GED AND 0-2 years of experience in commercial lending support, plus 2-4 years of experience in customer service or administrative work preferred OR an equivalent combination of education and experience.

Responsibilities

• Client Support: Provide exceptional service to internal and external clients by assisting with loan payments, line of credit advances, wire requests, and account maintenance. Serve as a trusted point of contact for new and existing commercial lending customers.
• Loan Processing: Prepare, review, and distribute loan documentation with accuracy and attention to detail. Work closely with lenders and internal departments to ensure loans are processed efficiently and comply with regulatory requirements.
• Administrative Coordination: Manage a variety of administrative tasks such as gathering financial statements, monitoring rate modifications, ordering appraisals, and coordinating with attorneys, title companies, and other third parties.
• Portfolio Maintenance: Track and manage annual reviews, document requests, UCC renewals, and letter of credit updates to keep loan records current and accurate.
• Event Support: Assist with organizing events, including preparing materials, coordinating logistics, gathering documentation, and supporting the team to ensure events run smoothly and professionally.
• Team Collaboration: Partner with commercial lenders, Loan Processing, and other departments to ensure a seamless client experience. Maintain consistent communication to support timely loan closings and ongoing relationship management.
• Customer Service Excellence: Demonstrate professionalism and responsiveness while upholding C&N's Customer Service Standards in every interaction.

Benefits

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness:
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 251-500 employees