Loan Support Specialist - Construction Draw

Glacier Bancorp, Inc.•Layton, UT

9d•Onsite

About The Position

We are searching for a Loan Support Specialist with a focus on the Construction Draw process to join our Loan Operations team! This position has a strong focus on the construction draw process, along with loan data, accounting, and document imaging. This includes data entry and verification, exception reporting and cleanup, specialty loan tracking, and research. Apply for this position if you're interested in a role involving Construction loans, Commercial loans, Consumer loans, and basic loan servicing!

Requirements

High school diploma or GED
6 months of banking experience
Excellent communication, problem solving, and time management skills
Customer satisfaction – courtesy, tact, and diplomacy are required
Ability to understand and follow written and oral instructions
Detail oriented, well organized, and able to multi-task
Works well in a team environment
Verbal and written communication skills
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be capable of regular, reliable and timely attendance.
Must be capable of climbing / descending stairs in an emergency situation.

Nice To Haves

Loan Operations experience preferred

Responsibilities

Processes construction loan draws and ensures the draw process complies with the Bank’s policies and procedures. This includes loan balancing, preparation of construction draw checks and disbursements to vendors and suppliers, as well as imaging of complete draw package after funding
Coordinates property inspections with in-house and third party inspectors, along with submitting invoices for payment
Performs IRS verification for all new vendors and supplier’s W-9’s
Create and input for new vendors or suppliers into Silverlake
Prints the LIP vendor report on the next business day after vendor creation
Utilizes the BUILT platform for draws, sets up new loans and adjusts loan status when payoff quotes are requested
Customer service and resolution of problems with all types of loans and assists with department emails
Online entry of payments, loan transfers, and setting up auto-payments
Prepares Daily Reports when necessary
Develops a general understanding of all functions related to Loan Operations and its role to the Bank
Processes paid files, mails letters to customers and releases collateral
Images all loan files, financial data, and other documents relative to loan relationship
Responsible for the accuracy and timeliness of all Images scanned into the Synergy system
Providing backup support for the Consumer Lending department in underwriting process and procedures, or as needed
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
Represent FCBU in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, punctuality, flexibility, and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
Responsible for timely completion of all required compliance and security training implemented by GBCI and FCBU.
Must comply with applicable laws and regulations, including but not limited to: the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Adhere and support the FCBU Values & Purpose
Keeps management appropriately informed of area activities and of any significant problems
Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect towards external customers as well as internal customers (all organization personnel).
Professionally answer phones within a timely manner, greeting all customers, learning their names, discussing reasonable solutions by having a solid understanding of bank products and services, demonstrating leadership to resolve customer issues and provide relevant assistance while being courteous and respectful.
Attends and participates in weekly or bi-weekly One-on-Ones, as well as meeting and trainings as required. Promote behaviors to support and track Key Performance Indicators
Additional duties as requested or assigned