Loan Support Representative

GNB BANK•Manchester, IA

1d•Onsite

About The Position

Assist and support the lending team and customers with their financing needs. Responsibilities include maintaining loan files, preparing necessary loan documentation and inputting loans on the computer system. This position will serve as a back-up Teller and sell/cross-serve based on customer needs while providing excellent customer service.

Requirements

High School diploma.
2-4 years’ experience in cash handling, customer service, or financial services experience required.
Excellent skills in managing multiple tasks requiring strong attention to detail.
Strong communication and computer skills necessary.
Must be able to receive employee and customer requests and assignments through verbal and written communication.
Clear vision of computer screen is imperative.
Excellent written and oral communication skills.
Attention to detail.
Exceptional business development skills and interest as well as excellent client relationship management skills.
A high level of interpersonal skills to communicate policies, procedures, and objectives effectively throughout the bank and to represent the bank positively to significant external publics.
Must work well under stress, adapt to change, ability to deal with those in other areas of bank is important to accomplish group assignments and meet customer needs and handle customer and interdepartmental problems and complaints in a nonreactive, non-confrontational manner.
Must be able to adapt to flexible work schedule to accommodate peak times.
Must have excellent organizational and project management skills with the ability to meet deadlines and manage time effectively.
Requires an innovative, continuous improvement focus to optimize service delivery in a shared services environment.
Must have the ability and desire to work cooperatively with others on a team.
Listens and responds constructively to other team members’ ideas.
Provides assistance, information, or other support to others, to build or maintain relationships with them.
Demonstrate the ability to hold confidential information and display honesty and high ethical standards.
All customer and company information must be handled in a confidential manner.
Possess the ability (both written and oral) to express thoughts and ideas effectively; actively listen to others.
Ensures that regular, consistent communications take place.
Must thrive in working in a positive, team-oriented environment, contributing to the ongoing success of the company.
Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
Must exercise sound independent judgment under limited supervision.
Must have the ability to notice, interpret and anticipate others’ concerns and feelings, and communicate this awareness empathetically to others.
Make others feel comfortable by responding in ways that convey interest in what they have to say, anticipate how others will react to a situation, and find non-threatening ways to approach others about sensitive issues.
Have the ability to develop, maintain, and strengthen partnerships with others inside and outside the organization.
Show an interest in what others have to say; acknowledge their perspective and ideas.
Take time to get to know coworkers, build rapport and establish a common bond.
Must understand the role of sales and customer service in a banking environment.
Respond sensitively to the needs and priorities of the customer (both internal and external); recognize and take the appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.

Responsibilities

Perform a variety of loan support activities including examining notes and supporting documents for completeness.
Prepare loan documents in loan software.
Board loans on the core processor system.
Input loan extensions and modifications as needed.
Provide lenders with assistance in credit administration activities, including document preparation, file organization, documentation, contact with third-party providers, filing and recording of legal documents.
Process loan advances and payments.
Assist with administrative and customer service duties related to the credit card portfolio.
Serve as a back-up Teller, representing the bank professionally, processing transactions accurately, receiving and processing deposits and withdrawals, accepting and routing payments for loans and credit cards, accepting checks for paying or cashing, selling money orders and official checks, maintaining and balancing cash drawer, and potentially balancing the ATM.
Cross-serve customers by recommending products/services, directing customers to appropriate assistance, and making referrals to other departments.
Participate in joint customer and prospect calls outside the office.
Apply GNB’s Value Added Selling process techniques.
Recognize and report irregularities or suspicious transactions/requests.
Review and maintain reports for internal tracking.
Answer and route incoming telephone calls, take and deliver messages, greet visitors, identify needs, and direct them.
Ensure operational integrity through compliance with all policies, procedures, and regulations.
Actively engage in the development and implementation of Team annual strategic plans.