Loan Support Consultant - Special Servicing - Midland
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Consultant – Special Servicing within PNC's Midland organization, you will be based within the PNC Midland footprint. As a Loan Support Consultant within Special Servicing, you serve as the primary liaison for coordinating requests from external parties regarding defaulted loans. Your responsibilities include reviewing and processing complex Commercial Real Estate (CRE) servicing requests—such as payments, disbursements, and other related activities—while ensuring full compliance with regulatory requirements. You play a critical role in mitigating risk, resolving payment discrepancies, and addressing various loan servicing inquiries. Additionally, you maintain accurate loan records, execute loan maintenance transactions, and contribute to the preparation of management reports. Your role also involves supporting special projects focused on process improvement and enhancing departmental efficiency. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Requirements
- University / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- BS in Business, Finance, Real Estate, or a related field and or equivalent experience.
- 2+ years of related commercial loan servicing experience preferred.
- Strong interpersonal skills and collaboration skills with a focus on customer service.
- Ability to efficiently utilize commercial loan processing systems.
- Ability to multi-task and work independently in a fast-paced work environment.
- Experience with PNC Commercial Real Estate Loan Processing Systems.
Responsibilities
- Applies advanced specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with high complexity or elevated borrower relationships to include increased communication and autonomy.
- Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders.
- Analyzes and interprets complex loan agreements to accurately apply loan terms in loan servicing activities.
- Ensures all servicing activities are carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
- Resolves non-compliant issues through written and verbal communication with both internal and external parties.
- Reviews and processes loan payments, escrows and reserve account disbursements.
- Assists in the preparation of periodic reporting including investor, internal and regulatory reports.
- Performs covenant compliance testing.
- Maintains accurate and up-to-date loan servicing records in the servicing system.
- Supports the onboarding of new loans and the transition of paid-off or transferred loans.
- Supports tax and insurance administration.
- Performs collection activities on delinquent accounts.
- May have funds disbursement authority.
- Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.
- Serves as a subject matter expert, an initial point of escalation, and/or may provide specialty product training.
- Performs one or more work processes.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
