About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Consultant - Specialty within PNC's ABF Servicing organization, you will be based in Brecksville, OH; Pittsburgh, PA; Dallas, TX; Houston, TX; East Brunswick, NJ; Denver, CO; Cincinnati, OH; or Kalamazoo, MI. Hours for this role are Monday - Friday, 8:00 am EST - 5:00 pm EST. This role offers significant opportunities for growth and expanded responsibilities as you demonstrate proficiency and ownership. You can expect to start the day by addressing any high-priority items from the previous day. You will be expected to conduct due diligence for advances, review notices, and input advances into the system before releasing funds. You can also expect to complete rate rollovers and process payments. In this role, you will follow up on notices from agent banks, balance general ledgers, and proactively manage your portfolio of clients to ensure a smooth client experience for both agent banks and customers. The successful candidate will demonstrate the ability to handle complex deals, exercise sound judgment, and contribute to the development of teammates through knowledge sharing and support. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

  • Exposure to ACBS
  • Wire transfer experience
  • Loan administration experience, with an emphasis on application of payments
  • Account reconciliation experience
  • Excel spreadsheet familiarity
  • Loan Servicing Experience
  • Commercial Loan Knowledge
  • Operations Experience
  • University / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

  • Analytical Thinking
  • Capital Management
  • Compliance Requirements
  • Documentations
  • Due Diligence
  • Loan Documentation
  • Regulatory Compliance
  • Risk Mitigation Strategies
  • Accuracy and Attention to Detail
  • Consulting
  • Customer Interaction
  • Decision Making and Critical Thinking
  • Effective Communications
  • Financial Analysis
  • Managing Multiple Priorities
  • Operational Functions
  • Products and Services
  • Relationship Management

Responsibilities

  • Applies specialty product knowledge to administer high complexity or high risk syndicated and/or commercial loan transactions with little or no oversight.
  • May have responsibility for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligence requirements; and/or monitoring construction progress and draw requirements.
  • Directly interacts with high revenue/high profile corporate and/or commercial real estate clients.
  • Reviews customized commercial, legal, and related due diligence documentation and reporting to ensure adherence to the highest complexity deal structures and/or regulatory compliance requirements.
  • Determines and makes effective recommendation as to whether the deal can proceed as scheduled, or if additional documentation or escalation is required.
  • Consults and advises customers, investors, capital markets loan syndications and/or commercial real estate deal teams, as well as external and internal business partners to execute transactions.
  • Works with Relationship Manager to interpret applicable loan terms with client.
  • Reviews transactions and related documents, including collateral and construction requirements.
  • Verifies work processes to ensure completeness, accuracy, and conformance to credit approvals, legal documents, established service levels and applicable procedures.
  • Determines whether loan disbursements can be made, or if additional documentation or escalations is required.
  • Reviews reports to identify exceptions, monitor quality and ensure compliance.
  • Participates in risk mitigation activities.
  • Serves as a subject matter resource for the team.
  • Independently conducts specialty product training and may create training materials.
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 9 occasional absence days each year, unless otherwise required by law
  • between 15 to 25 vacation days each year, depending on career level; and years of service.
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