Loan Support Consultant - Special Servicing Liaison - Midland

PNC • Kansas City, MO

2d • Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Loan Support Consultant - Special Loan Servicing within PNC's Midland organization, you will be based remotely within the PNC Midland footprint. PNC provides a best in class office environment; and also supports remote and hybrid work environments. As an Loan Support Consultant within Special Loan Servicing, you serve as the primary liaison for coordinating requests from external parties regarding defaulted loans. Your responsibilities include reviewing and processing complex Commercial Real Estate (CRE) servicing requests—such as payments, disbursements, and other related activities—while ensuring full compliance with regulatory requirements. You play a critical role in mitigating risk, resolving payment discrepancies, and addressing various loan servicing inquiries. Additionally, you maintain accurate loan records, execute loan maintenance transactions, and contribute to the preparation of management reports. Your role also involves supporting special projects focused on process improvement and enhancing departmental efficiency. Job Description Applies advanced specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with high complexity or elevated borrower relationships to include increased communication and automony. Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans. Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities. •All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations. Resolves non-compliant issues through written and verbal communication with both internal and external parties. May review and process loan payments, escrows and reserve account disbursements. May assist in the preparation of periodic reporting including investor, internal and regulatory reports. May perform covenant compliance testing. Must maintain accurate and up-to-date loan servicing records in the servicing system. May support the onboarding of new loans and the transition of paid-off or transferred loans. May support tax and insurance administration. May perform collection activities on delinquent accounts. May have funds disbursement authority. Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts. May serve as a subject matter expert, an initial point of esclation, and/or may provide specialty product training. May perform one or more work processes. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• BS in Business, Finance, Real Estate or a related field and or equivalent experience.
• Strong interpersonal skills and collaboration skills with a focus on customer service.
• Ability to efficiently utilize commercial loan processing systems.
• Ability to multi-task and work independently in a fast-paced work environment.
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Consulting
• Customer Interaction
• Decision Making and Critical Thinking
• Effective Communications
• Financial Analysis
• Managing Multiple Priorities
• Negotiating
• Operational Functions
• Products and Services
• Relationship Management
• Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• 2+ years of related commercial loan servicing experience preferred.
• Experience with PNC Commercial Real Estate Loan Processing Systems is a plus.

Responsibilities

• Serve as the primary liaison for coordinating requests from external parties regarding defaulted loans.
• Review and process complex Commercial Real Estate (CRE) servicing requests—such as payments, disbursements, and other related activities—while ensuring full compliance with regulatory requirements.
• Mitigate risk, resolving payment discrepancies, and addressing various loan servicing inquiries.
• Maintain accurate loan records, execute loan maintenance transactions, and contribute to the preparation of management reports.
• Support special projects focused on process improvement and enhancing departmental efficiency.
• Analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.
• Resolve non-compliant issues through written and verbal communication with both internal and external parties.
• Review and process loan payments, escrows and reserve account disbursements.
• Assist in the preparation of periodic reporting including investor, internal and regulatory reports.
• Perform covenant compliance testing.
• Maintain accurate and up-to-date loan servicing records in the servicing system.
• Support the onboarding of new loans and the transition of paid-off or transferred loans.
• Support tax and insurance administration.
• Perform collection activities on delinquent accounts.
• Review reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.
• Serve as a subject matter expert, an initial point of esclation, and/or may provide specialty product training.
• Perform one or more work processes.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
• PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees