Loan Support Analyst Senior - ABF Servicing

PNC•Pittsburgh, MI

4d•$18 - $73,025•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Consultant Specialist within PNC's Asset-Backed Finance Servicing organization, you will be based in Pittsburgh, PA, Dallas, TX, Denver, CO, Charlotte, NC, or Kalamazoo, MI.

Requirements

Strong attention to detail, critical thinking, and organizational skills
Ability to manage multiple responsibilities and shifting priorities effectively
Demonstrated collaboration skills and ability to work across teams
Experience in Commercial Operations or commercial loan servicing, with foundational knowledge of commercial lending processes
Proficiency in Microsoft products (Excel, Word, Outlook, etc.)
Experience using commercial loan systems such as: ACBS, Servicing Portal, or Pinnacle
Strong written and verbal communication skills
Ability to work independently while contributing to a team-based environment
Analytical Thinking
Capital Management
Compliance Requirements
Documentations
Due Diligence
Loan Documentation
Regulatory Compliance
Risk Mitigation Strategies
Accuracy and Attention to Detail
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Operational Functions
Problem Management Process
Products and Services
Standard Operating Procedures
Bachelors degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Prior experience supporting Commercial Operations Servicing
Familiarity with participated and syndicated loan structures
Experience working in a regulated financial services environment

Responsibilities

Service an ABF loan portfolio consisting of: Participated loans, Direct loans, Syndicated loans, Supply Chain Finance (SCF) loans, Foreign Exchange (FX)–related loans
Perform day-to-day commercial loan servicing activities with strong attention to detail and accuracy
Ensure compliance with loan agreements, internal policies, and regulatory requirements
Support commercial loan operations including maintenance, servicing requests, and documentation review
Collaborate closely with internal partners including relationship managers, credit, legal, and operations teams
Manage multiple responsibilities simultaneously while meeting deadlines in a fast-paced environment
Apply critical thinking skills to identify, research, escalate, and resolve servicing issues
Contribute to continuous improvement initiatives within the ABF servicing function
Executes varied and complex transactions/processes utilizing standard procedures.
May have specific responsibility for one or multiple specialized products or functional areas.
May have responsibility for larger, more complex or sensitive assigned accounts or portfolio.
Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures.
Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
Identifies and may resolve exceptions; escalates appropriately.
May interact with customers and have assigned accounts or portfolio.
Ensures the appropriate materials and documentation are available to complete transactions.
May assist with training/coaching of new hires.
May serve as a subject matter resource for the team.
Provides responses and documentation to inquiries and ad hoc requests.
Completes research and provides feedback on workflow and work received.
Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service