LOAN SRV ASST

Northwest Community Bank•Canton, CT

1d•Onsite

About The Position

Under the supervision of the Loan Servicing Manager, the Loan Servicing Assistant performs a variety of loan servicing and related administrative and reporting functions in accordance with established bank policies and procedures. Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and the community in which it serves. Performs all duties in accordance with prescribed regulatory compliance guidelines.

Requirements

High School Diploma or equivalent required
1-3 years of relevant banking, lending or financial services experience including insurance and real estate tax knowledge.
Excellent knowledge of servicing, loan processing, residential loans, consumer loans, commercial loans and accounting principles.
Good understanding of the lending process.
Detail oriented
Good organizational and communication skills, both oral and written.
Computer skills including the Internet and Microsoft Office Suite; Outlook, Word and Excel.
Knowledgeable of Insight system (company loan servicing system).
Thorough understanding of the bank’s products and services.
Regular attendance is an essential function of this position.

Nice To Haves

A second language is a plus but not required.

Responsibilities

Sets up new commercial, residential mortgage, construction, home equity and consumer loan files. Reviews new loan files for completeness, accuracy and policy adherence. Follows up to ensure timely receipt of missing documentation or other information.
Responds to customer inquiries orally and in writing, including payoffs and discharges. Researches and resolves servicing issues within scope of authority and expertise. Works with Manager to ensure timely and accurate servicing practices.
Processes Subordination, Extension and Modification Agreements on Commercial loans. Completes Loan Maintenance requests. Prepares various monthly and quarterly reports, i.e., SBA, Aggregate Debt, etc.
Reviews daily, open and closed loan reports for Commercial and Residential loans. Researches and corrects any errors found. Releases collateral for paid consumer and/or commercial loans and sends customer proper documentation.
Ensures the timely payment of escrowed insurance premiums and real estate taxes. Assists with customer inquiries relating to escrow and insurance administration. Responds promptly to all written and oral requests.
Manages files relating to insurance policies and tax payments. Tracks and verifies payments. Follows-up with borrower, insurance agents, tax collectors, attorneys and/or their representative when necessary.
Monitors, maintains, and updates rates and indexes as required.
Provides timely mortgage and loan pay-off letters and releases to customers and attorneys.
Responsible for the loan file vault and legal document storage.
Performs mortgage payments and processes checks as does a Universal Banker, processes odd payments and new account disbursements. Performs related and unrelated duties as may be required.
Attend relevant seminars and courses to update and advance knowledge and skills.