Loan Set-Up Specialist II

BankUnited, Inc.•Miami Lakes, FL

12h

About The Position

Processes a variety of functions related to servicing Commercial Real Estate, Corporate, Small Business, SBA, and USDA loans, including setting up new loans, renewals, modifications, extensions, and ongoing maintenance. The role ensures accurate loan information in the servicing system and provides service and assistance to the Bank’s internal and external customers. The specialist monitors assigned request and validation queues, reviews loan documents and system data for completeness and accuracy, sets up tracking items and tax contracts, and completes daily balancing and reconciliation activities. The role also handles system maintenance, responds to technical or complex customer inquiries, reviews rate change letters and index rate updates, and works with Quality Assurance to research and resolve findings. The position trains, oversees, and assists Loan Set-Up Specialists when needed and is expected to work independently with minimal supervisor assistance. It requires compliance with applicable federal and state laws and regulations, Bank policies and procedures, and required training, as well as identifying and reporting suspicious activity. Candidates residing within BankUnited’s footprint may be given preference.

Requirements

Associate’s degree; alternatively, a bachelor’s degree or equivalent related experience is required.
3–5 years of prior experience in a loan processing or servicing area, or a related environment.
Ability to work independently with minimal assistance from a supervisor.

Nice To Haves

Candidates residing in locations within BankUnited’s footprint may be given preference.

Responsibilities

Provide service and assistance to the Bank’s internal and external customers regarding questions or concerns.
Monitor the CCLRS queue for assigned incoming requests and complete requests within the required SLA.
Review loan documents and data for new loans, renewals, modifications, and extensions in accordance with policies and procedures, and accurately set up loan information in the servicing system.
Create and maintain Automatic Charge Controls/Auto Debit for new and renewed loans.
Set up tracking items for new loans, renewals, modifications, and extensions.
Set up tax contracts with the appropriate tax service provider.
Monitor LOVE queues to ensure loans are reviewed and validated within SLA.
Review loan files and system data for completeness and accuracy, and complete the LOVE checklist accurately.
Perform daily workstation balancing and process required offsetting entries through BTE or general ledger tickets.
Monitor the Note Clearing general ledger account reconciliation and clear items promptly.
Review tracking item reports daily or weekly for outstanding items, including required loan maintenance, payment changes, and interest rate changes.
Perform system maintenance, including officer, branch, and address changes and loan ratings.
Respond to customer requests and questions regarding technical, large, or complex loan accounts; analyze and resolve customer concerns using established procedures.
Review rate change letters for accuracy before mailing them to borrowers.
Review daily index rate updates against the Secondary Market rate sheet and Core Banking index updates for accuracy.
Work with the QA department to research and rectify findings.
Train, oversee, and assist Level I and II Loan Set-Up Specialists when needed.
Comply with applicable federal and state laws, regulations, guidance, Bank policies, procedures, and required training.
Identify and report suspicious activity.