Loan Servicing Specialist

Andover Bank•Andover, OH

2d•Onsite

About The Position

POSTION SUMMARY The Loan Servicing Specialist I performs various activities within the Loan Administration department. ESSENTAIL DUTIES AND RESPONSIBILITIES · Regular onsite attendance · Ability to work well with others in a team environment · Provides accurate, efficient and exceptional customer service to both internal and external customers · Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines · Satisfactorily completes all training required for the position · Maintains accurate and timely records for incomplete loan documentation · Ensures proper maintenance on loan accounts · Audits new loan files for proper documentation · Oversees escrow accounts on loans for taxes and insurance and performs escrow analysis · Prepares real estate tax payments to various counties semi annually · Process monthly Mortgage Insurance and Force Plan Insurance Billings · Maintains monthly Flood Zone Reports · Services sold secondary market loans according to investor guidelines · Processes garnishments and tax levies · Assist with the daily servicing functions of resolving issues either by direct telephone contact with borrowers, branch and customer support center personnel · Contacts delinquent account customers by mail, confers with customer by telephone to secure payment. · Prepares reports, enters data, sorts and files correspondence · Other duties as assigned

Requirements

Regular onsite attendance
Ability to work well with others in a team environment
High school diploma or general education degree (GED) required
One to three years related experience
Ability to read, comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to compute rate, ratio and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Working knowledge of computers and the internet
Basic functions using Microsoft Word and Excel

Responsibilities

Performs various activities within the Loan Administration department
Provides customer service to both internal and external customers
Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines
Maintains accurate and timely records for incomplete loan documentation
Ensures proper maintenance on loan accounts
Audits new loan files for proper documentation
Oversees escrow accounts on loans for taxes and insurance and performs escrow analysis
Prepares real estate tax payments to various counties semi annually
Process monthly Mortgage Insurance and Force Plan Insurance Billings
Maintains monthly Flood Zone Reports
Services sold secondary market loans according to investor guidelines
Processes garnishments and tax levies
Assist with the daily servicing functions of resolving issues either by direct telephone contact with borrowers, branch and customer support center personnel
Contacts delinquent account customers by mail, confers with customer by telephone to secure payment
Prepares reports, enters data, sorts and files correspondence
Other duties as assigned