Loan Servicing Specialist

Old Second National Bank•Oak Brook, IL

2d•$21 - $27•Hybrid

About The Position

The Loan Servicing Specialist position is responsible for consumer loan maintenance, payment processing, disbursements, payoff processing tax and insurance processing, and all other loan servicing duties as assigned.

Requirements

High school diploma and two or more years of consumer loan operations, or related area; or equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Proficient in Microsoft Outlook, Word, Excel.
Strong organizational and critical thinking skills.
Strong verbal, written and communications skills.
Ability to multi-task and prioritize workload.

Nice To Haves

Bachelor's degree a plus
Jack Henry experience a plus

Responsibilities

Provide customer service and act as an informational resource for all external loan customers, on the telephone or via e-mail.
Provide daily internal operational support for all loan related questions.
Prepare consumer loan payoff letters.
Book new consumer loans into core loan system.
Process loan payments and or advances for existing loans.
Process all file maintenance related to consumer loan servicing.
Monitor expiring consumer loan insurance.
Prepare collateral release of liens and/or title releases for paid loans.
Monitor/track collateral and insurance documents.
Ensure operational integrity through compliance with all policies, procedures and regulations.
Other duties as it relates to the servicing of loans and special projects as designated by manager.