Loan Servicing Specialist

Alerus • Fargo, ND

9d • Onsite

About The Position

The Loan Servicing Specialist is responsible for booking and servicing all types of loans, including commercial and consumer. This position will maintain knowledge on loan functions, regulatory requirements along with performing the due diligence needed to ensure complete and accurate system processing. This position will maintain a client focus to deliver a superior client experience.

Requirements

• Associate’s degree or equivalent combination of education and/or related experience in the financial industry
• High level of communication and client-service skills
• Ability to manage high volume, time sensitive transactions and situations
• High level of commitment to accuracy and detail
• Ability to accept, support and implement continuous change

Responsibilities

• Responsible for the loan booking process to the core system, includes new, renewals, or extensions
• Ensure core system integrity by reviewing loans for accuracy post-booking and various reports
• Support new and existing consumer and commercial loan processing including mortgage, lease, floor plan and purchased and sold participations
• Collaborate with consumer loan documentation and credit administration to ensure loan is booked accurately
• Process loan payments and fund disbursements via all payment channels
• Monitor inboxes and perform various loan maintenance, payoff quotes and reports
• Complete and maintain tracking items for, but not limited to, UCC Filings and continuations, lien perfection, insurance processing and filing of mortgages
• Responsible for paid loan processing, which includes lien releases and mortgage satisfactions
• Assist internal departments and external clients with loan servicing related processing inquiries
• Assist in identifying exceptions and collaborate with senior specialists or supervisor to resolve
• Create, update, and maintain written procedures in Alerus procedure (R&R) database
• Identify and implement process improvements that enhance the client experience and build scale

Benefits

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree