Loan Servicing Specialist

Andover Bank • Andover, OH

2d • Onsite

About The Position

The Loan Servicing Specialist I performs various activities within the Loan Administration department.

Requirements

• High school diploma or general education degree (GED) required; one to three years related experience.
• Ability to read, comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: Working knowledge of computers and the internet. Basic functions using Microsoft Word and Excel.

Responsibilities

• Regular onsite attendance
• Ability to work well with others in a team environment
• Provides accurate, efficient and exceptional customer service to both internal and external customers
• Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines
• Satisfactorily completes all training required for the position
• Maintains accurate and timely records for incomplete loan documentation
• Ensures proper maintenance on loan accounts
• Audits new loan files for proper documentation
• Oversees escrow accounts on loans for taxes and insurance and performs escrow analysis
• Prepares real estate tax payments to various counties semi annually
• Process monthly Mortgage Insurance and Force Plan Insurance Billings
• Maintains monthly Flood Zone Reports
• Services sold secondary market loans according to investor guidelines
• Processes garnishments and tax levies
• Assist with the daily servicing functions of resolving issues either by direct telephone contact with borrowers, branch and customer support center personnel
• Contacts delinquent account customers by mail, confers with customer by telephone to secure payment.
• Prepares reports, enters data, sorts and files correspondence
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees