Loan Servicing Specialist
About The Position
The Loan Servicing Specialist p erforms routine loan servicing duties including telephone customer service support, General Ledger balancing, process transactions including payments, advances, and payoffs. Review loan documents for accuracy and compliance, and input loan data for Consumer, Commercial, Lease, Construction, and SBA loans. Essential Functions: Customer Service: Respond to all customer and Bank inquiries made by phone or email in a timely manner Research and respond to customer inquiries and resolve customer disputes regarding billing, service, statement errors, and payment processing. Process rejected checks, ACH and loan payments daily as necessary Billing and Reconciliation: Order home equity line checks, encode temporary checks and mail welcome letter to customer. Process all payoff funds received. Post all loan payments and payoffs accurately. Review cashiers check receipts for accuracy and ensure there are no missing items. Non-Essential Functions: Perform special projects and research as assigned. Perform other duties as assigned.
Requirements
- Basic knowledge of commercial, real estate and consumer loan documentation, methods and procedures.
- Basic knowledge of loan documentation regulatory and compliance codes and statutes.
- Knowledge of modern office administration methods and procedures.
- Skills operating a personal computer including word processing, spreadsheet and presentation software.
- Basic mathematical calculation skills.
- A combination of education and experience equivalent to a high school diploma and 1 year of experience in loan servicing, loan documentation, or banking industry.
Responsibilities
- Respond to all customer and Bank inquiries made by phone or email in a timely manner
- Research and respond to customer inquiries and resolve customer disputes regarding billing, service, statement errors, and payment processing.
- Process rejected checks, ACH and loan payments daily as necessary
- Order home equity line checks, encode temporary checks and mail welcome letter to customer.
- Process all payoff funds received.
- Post all loan payments and payoffs accurately.
- Review cashiers check receipts for accuracy and ensure there are no missing items.
- Perform special projects and research as assigned.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
