LOAN SERVICING SPECIALIST

SANDIA AREA FEDERAL CREDIT UNION•Albuquerque, NM

1d•Onsite

About The Position

Overall Job Purpose At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization. As a Loan Servicing Specialist I at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization’s mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence. Reporting directly to the Loan Servicing Director, the Loan Servicing Specialist I is responsible for a wide variety of back-office tasks. This includes, but is not limited to, sending delinquent accounts to the attorney, ensuring collection fees are expensed accurately, transferring payments as directed by Special Accounts Officers, coding accounts under bankruptcy protection and charging off loans and share accounts at appropriate times.

Requirements

Expertise in document management and customer service with a requisite understanding of financial institution operations.
Superb customer service abilities and problem-solving skills.
Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.
Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.
Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.
Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to perform essential functions, including the ability to lift up to 20 lbs. as needed.
HSD or GED
Two (2) years of applicable experience required.
High level of analytical ability where problems are complex.
High level of organizational skills.
Requires the ability to adjust priorities to ensure deadlines are met

Responsibilities

Prepare documentation to be sent to Credit Union’s attorney.
Log legal action, update and correspond with Credit Union’s attorney regarding requests and updates.
Ensure documents are completed and filed according to Policy and Procedure.
Review and accurately complete monthly board reports.
Backup for various loan servicing tasks such as payment adjustments, non-hardship modification requests, monitoring HELOCs past their draw period, reviewing insurance waiver requests and reviewing holds on share secured loans.
Transfer funds to delinquent loans as directed by Special Accounts Officers.
Accurately process share, credit card and loan charge offs as directed by the Loan Servicing Director.
Review source documentation for third party loans to make sure the charge off tracking record contains accurate information.
Index collection documents, loan documents, insurance, property tax documentation, financial documents, and other supporting documentation to the image retention system.
Ensure that all collection fees are either expensed or added to the loan balance in accordance with policy requirements.
Obtain copies of insurance policies from repossession companies and provides them to the Loan Servicing Director.
Prepare files, titles, and repossession documents.
Prepare and send member correspondence.
Comply with all applicable regulations such as Fair Debt Collection Practices Act, Equal Credit Opportunity Act and fair lending laws.
Ensure loans remain in compliance with various regulations such as SCRA, flood insurance monitoring, escrow remittances, the Federal Credit Union Act and other applicable laws.
Review reports looking for anomalies, such as loans with zero percent interest rates, loans whose balance exceeds the original loan amount, and ensures 1098 reporting information is accurate.
Accurately flag and code accounts in bankruptcy.
Report, update and investigate charged off share information in Chexsystems and Episys.
Reconcile collateral protection insurance premiums, apply payments and ensure credit or premium is applied to the appropriate account.
Accurately update payment amounts, due dates, and interest rates for approved extensions and modified loans in Episys.
Accurately correct third party exceptions within the collection’s software.
Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities.
Represent the credit union with professionalism, integrity, and ethical conduct at all times.
Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines.
Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards.
Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy.
Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions.
Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements.
Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization.
Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices.
Willing to undergo background and credit checks as required by federal and state regulations.
Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations.