Loan Servicing Specialist II

PEOPLES BANK MASTER • Newton, NC

1d • Onsite

About The Position

This position is responsible for responding to customer service requests daily via phone, email, or as assigned. It involves performing daily customer follow-up to resolve inquiries or provide updates, and handling internal or external customer inquiries related to general customer service for consumer, commercial, and mortgage loans. The role requires the ability to input or upload consumer, commercial, and mortgage loans into the core processing system, as well as processing all loan drafts and modifications. Key responsibilities include keying monetary transactions, performing system file maintenance on existing loan data and transactions, and handling year-end processing, including knowledge of 1098, 1099C, and 1099A forms. A working knowledge of general ledgers, completing credit inquiries and verifications, and disbursing escrowed funds for taxes and insurance are also essential. The role involves processing loan payments received in the daily mail, reviewing and updating operating policies and procedures specific to Loan Servicing functions, and maintaining department service-level standards while providing exceptional customer service. Additionally, the specialist will partner with internal customers to achieve business goals, provide support for loan servicing functions, and adhere to internal loan policies, procedures, compliance regulations, and state/federal banking laws, including regulatory requirements of the Bank Secrecy Act, Anti-Money Laundering, Customer Identification Program, and OFAC.

Requirements

• High school graduate or equivalent
• Previous work experience servicing consumer, commercial, and mortgage loans
• Ability to read, analyze and apply policies and procedures, and interpret business and procedural documents
• Ability to multi-task, organize and prioritize assignments
• Ability to calculate figures and amounts
• Ability to carry out instructions and deal with standard situations with minimal supervision
• Must have problem solving ability
• Attention to detail
• Time management skills
• Must have excellent customer service skills, interpersonal skills and communication skills to effectively deal with various levels of internal and external customers
• Proficient personal computer skills including Microsoft Outlook, Microsoft Word and Excel spreadsheets
• Ability to work well in a team environment

Nice To Haves

• Associate’s degree from a two-year college in business related field or bachelor’s degree in business or finance from a four-year college or university
• Fiserv core processing and loan servicing experience
• Nautilus
• A demonstrated use of advanced computer skills
• Bilingual

Responsibilities

• Responding to customer service requests on a daily basis through phone, email or as assigned by Manager or Team Lead.
• Performing customer follow-up daily to resolve or provide updates on any open customer inquiry.
• Handling internal or external customer inquiries related to general customer service for consumer, commercial, and mortgage loans or other loan inquiries.
• Ability to key or upload consumer loans, mortgage loans, commercial loans into the core processing system as well as processing all loan drafts and modifications.
• Keying monetary transactions.
• Performing system file maintenance on existing loan data and transactions.
• Year-end processing, keying and knowledge of 1098, 1099C, and 1099A forms.
• Completing credit inquiries and verifications.
• Disbursing escrowed funds for taxes, life insurance, homeowner’s insurance.
• Processing loan payments received in daily mail.
• Reviewing and updating operating policies and procedures specific to the Loan Servicing functions.
• Maintaining department service-level standards and providing exceptional customer service to internal and external customers.
• Partnering with internal customers to help achieve the business goals of the bank.
• Providing support for internal and external Loan Servicing functions.
• Adhering to the internal loan policy and procedures of the bank as well as adherence to compliance regulations and state/federal banking laws.
• Adhering to regulatory requirements of the Bank Secrecy Act, Anti-Money Laundering, Customer Identification Program and OFAC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED