Loan Servicing Specialist I

Copper State Credit Union • Phoenix, AZ

just now

About The Position

Are you looking for an opportunity to let your skills shine? Come join the team at Copper State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. With only 140 employees, we are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees. This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world. At Copper State Credit Union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up.
As a Loan Servicing Specialist I, you will:
Provide service consistent with the credit union’s commitment to meeting member needs and resolving issues.
Process payments for consumer loans accurately and efficiently, ensuring timely application to member accounts.
Assist in loading loan data into the core operating system under supervision, verifying accuracy.
Support lien perfection processes by preparing documentation and ensuring timely submission to relevant authorities.
Respond to basic member inquiries regarding loan accounts, escalating complex issues to senior staff.
Assist in maintaining accurate records and documentation for loan servicing activities, adhering to credit union policies and regulatory guidelines.
Support the team in processing collateral protection insurance and GAP insurance claims, following established procedures.
To be successful in this role, you will need the following competencies:
Technologically Astute - Demonstrate the ability to use technology to effectively and efficiently perform job functions.
Results Orientation - Keenly aware of personal, team, departmental and credit union wide goals and be able to prioritize and collaborate with others to achieve success.
A Service Focus - Demonstrate an unsurpassed commitment to exceptional member service. Build constructive working relationships characterized by cooperation, collaboration, and mutual respect. Personify CSCU's role as a Trusted Advisor.
Initiative - Motivated self-starter who measures self against standards of excellence. Display energy and enthusiasm in approaching the job. Wants to get in on the ground floor and create something from scratch. A bit of an entrepreneurial spirit goes a long way in our environment.
Eye for Quality - Take responsibility for providing timely and accurate information, responses and decisions to internal and external members. Willingly accepts and embraces constructive coaching and feedback as needed.
Flexibility - The ability to excel in a high stress environment, adapt to changing business needs and work priorities needs is a must. Develop fresh ideas that provide solutions to all types of workplace challenges.

Requirements

• Requires education equivalent to a four-year high school diploma or GED. Post-secondary education in finance or business is a plus.
• 0–1 year of experience in financial services, customer service, or a related field. Prior loan servicing experience is preferred but not required.
• Basic interpersonal and communication skills to interact with members and team members professionally.
• Strong attention to detail and organizational skills to manage repetitive tasks in a fast-paced environment.
• Basic mathematical skills (calculations involving decimals, percentages, etc.) for payment processing and reporting.
• Familiarity with computer equipment and software, including Microsoft Office and core operating systems, with the ability to learn loan servicing platforms.

Nice To Haves

• Post-secondary education in finance or business is a plus.
• Prior loan servicing experience is preferred but not required.

Responsibilities

• Provide service consistent with the credit union’s commitment to meeting member needs and resolving issues.
• Process payments for consumer loans accurately and efficiently, ensuring timely application to member accounts.
• Assist in loading loan data into the core operating system under supervision, verifying accuracy.
• Support lien perfection processes by preparing documentation and ensuring timely submission to relevant authorities.
• Respond to basic member inquiries regarding loan accounts, escalating complex issues to senior staff.
• Assist in maintaining accurate records and documentation for loan servicing activities, adhering to credit union policies and regulatory guidelines.
• Support the team in processing collateral protection insurance and GAP insurance claims, following established procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED