Loan Servicing Specialist I (On-site)

Servicing•Greenville, SC

16d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. POSITION SUMMARY The Loan Servicing Specialist I is responsible for handling incoming correspondence as well as completing some system maintenance through tasks. DESCRIPTION Essential Functions, Duties, and Responsibilities Run Payoffs Working department tasks Payoffs Verification of Mortgage Processing Return Mail Processing Privacy Notices Processing Verification of Mortgage Meet department standards for both productivity and accuracy Ability to effectively and accurately convey information to others. Performs related duties as assigned by management.

Requirements

High school diploma or equivalent, required.
0 - 2 years of relevant experience.
Intermediate MS Word, MS Excel, and MS Outlook knowledge.
Excellent work ethic, high productivity, and acute attention to detail needed.
Must possess a short learning curve related to assimilation of new skills and tasks.
Superior written and verbal communication, follow-up skills and a strong sense of accountability a must.
Superior organizational skills needed.
Ability to multi-task as well as quickly adapt to changing work assignments
Working on-site at assigned office location.
Regular and punctual attendance adhering to schedule established by leadership.
Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
Sedentary work in a stationary position at a cubicle for prolonged periods of time.
Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator.
Employment will be contingent on this requirement.

Nice To Haves

Bachelor’s degree, preferred.

Responsibilities

Run Payoffs
Working department tasks
Payoffs Verification of Mortgage
Processing Return Mail
Processing Privacy Notices
Processing Verification of Mortgage
Meet department standards for both productivity and accuracy
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions