Loan Servicing Specialist I - Escrow

Rockland Federal Credit Union • Canton, MA

8d • $23 - $24 • Hybrid

About The Position

The Loan Servicing Specialist I – Escrow supports the servicing of residential mortgage loans by managing escrow accounts, taxes, insurance, PMI, and mortgage payoff activities. This role works closely with internal departments and third-party vendors to ensure timely, accurate, and compliant servicing while providing exceptional service to members.

Requirements

• High school diploma or equivalent required.
• Proficiency in Microsoft Office, including Excel and Word.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail, organizational, and communication skills.

Nice To Haves

• 1–3 years of mortgage servicing experience in a bank or credit union preferred.
• Knowledge of escrow administration, taxes, insurance, and PMI preferred.

Responsibilities

• Process escrow-related activities, including taxes, insurance, PMI, and annual escrow analysis.
• Maintain CoreLogic and ServiceLink files and reports.
• Process mortgage payoff quotes, escrow waivers, and PMI waivers.
• Respond to member and internal inquiries through Help Scout and phone support.
• Ensure compliance with mortgage servicing regulations and Credit Union policies.
• Perform other duties as assigned.

Benefits

• Cigna medical benefits
• dental benefits
• vision benefits
• a 401(k) plan with company match and profit-sharing potential
• flexible health and dependent care plans
• life, AD&D, and LTD insurance
• a generous and flexible tuition reimbursement program
• a PTO package designed to help employees recharge and enjoy time with family and friends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED