Loan Servicing Operations Specialist – Non-Impounded
Fremont Bank•Livermore, CA
•$25 - $34•Onsite
About The Position
Under limited supervision, the Loan Servicing Operations Specialist – Non-Impounded is responsible for providing outstanding support to the Loan Servicing Department with respect to insurance for residential and consumer loans in accordance with specific instructions, policies, guidelines and procedures. The Specialist is to ensure timely updating of insurance information and tracking of expired insurance, subsequent force placement and monitoring for all residential and consumer loans.
Requirements
- High school graduate with some college level education or equivalent combination and experience
- Minimum of 2 years customer service experience
- Ability to maintain good relationship with customers and other employees
- Analytical thinking ability, diplomacy, and professionalism are required
- Task oriented with the ability to work on deadline
- Excellent verbal and written communication skills
- Moderate computer skills including working knowledge of Microsoft Office
- Excellent customer service skills
- Excellent organizational skills
Nice To Haves
- Some knowledge of property fire insurance preferred
Responsibilities
- Track expired fire insurance for non-impounded residential and consumer loans
- Send requests to insurance agents to get updated insurance declarations
- Call insurance agents when updated insurance has not been received
- Update insurance information to the loan servicing MSP system from evidence of insurance received by mail and fax
- Preparation of documents for scanning
- Preparation of quality control findings and subsequent reports
- Additional tasks as assigned
Benefits
- Medical, dental, and vision insurance
- Flexible Spending Accounts (FSA, Dependent Care, Health Savings)
- Employee Stock Ownership Plan (ESOP)
- 401(k) with employer match
- Performance-based bonuses or incentives
- Paid holidays, vacation, and sick time
- Free personal checking and savings accounts
- Home loan rate discounts
- Tuition reimbursement and professional development resources
- On-site gym and discounted health club memberships
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
