Loan Servicing Officer

Bank of Hope•Los Angeles, CA

1d•$25 - $31

About The Position

Assign and Review loan boarding, loan servicing request. Review and Approve loan boarding/funding. Process SBA Serviced Participation/Un-guaranty sold loans booking. Process un-guaranty sold loan payments. Process Construction & Multi Advance loan disbursements Process complicated Loan Servicing Requests (Charge off, SAD related servicing, non-accrual etc.) and Review/Approve simple Loan Servicing Requests (system/Code changes, change of address, ACH/Auto payment setup, etc.) Process SBA servicing (1502 report, repurchase, part note booking, 10-day notification of payoff to FTA, etc.) Process demands, payoffs, and paid off loan processing including collateral release. Review and Approve loan payment. Review UCC continuation Review Director reports and B/A (Business Analytics) reports Review Daily Non-Post accounts /GL balance/ research outage in general ledgers and loans Solves moderately complex operational issues regarding procedures, processing, and systems. Perform as a senior liaison for problem recognition, research and resolution that require some research and investigation. Making corrections and troubleshooting problems with any type of loan specs, integration specs, products specs, and data descriptions Conduct training covering system, any new release or enhancement. Assist manager with department and bank projects including planning, testing, validating, vendor communications and cross-training, etc.

Requirements

Ability to address sensitive issues with diplomacy and tact.
Outstanding ability to articulate ideas and maintain a professional image across diverse platforms
Expertise in crafting detailed reports, proposals, and documentation with superior written skills.
Comfortable with basic presentations and meetings.
Ability to effectively respond to common inquiries or requests from customers or employees.
Must maintain confidentiality; ability to handle sensitive material concerning the Bank and our borrowers.
Good analytical skills, including problem definition, data collection, fact establishment, and conclusion drawing.
Proficiency in Microsoft Word, Excel, and Outlook
Experience with loan database software (Navigator, Vision)
Ability to interpret basic technical instructions.
Ability to demonstrate an ethical behavior and follow the Code of Conduct.
Collaborate as a team player.
Demonstrated ability to lead with integrity and always uphold the organization’s Code of Conduct.
Takes initiative in identifying opportunities for improvement within the workplace environment.
Ability to learn and apply new information.
Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.
Demonstrated ability to analyze detailed information and draw comprehensive conclusions.
Experience in leading teams through problem-solving processes
Exceptional attention to detail in overseeing projects, reviewing documents, and ensuring compliance with company policies.
Expertise in handling highly confidential information with discretion
Proven ability to foster professional relationships both internally & externally.
Leadership qualities including mentoring senior staff & leading by example.
Demonstrated ability to handle multiple tasks simultaneously with exceptional organizational skills required.
Continuous learning mindset & engagement in professional development opportunities
Demonstrated initiative by leading high-impact projects & implementing new strategies effectively.
Ability to guide and mentor others in their learning and development

Responsibilities

Assign and Review loan boarding, loan servicing request.
Review and Approve loan boarding/funding.
Process SBA Serviced Participation/Un-guaranty sold loans booking.
Process un-guaranty sold loan payments.
Process Construction & Multi Advance loan disbursements
Process complicated Loan Servicing Requests (Charge off, SAD related servicing, non-accrual etc.)
Review/Approve simple Loan Servicing Requests (system/Code changes, change of address, ACH/Auto payment setup, etc.)
Process SBA servicing (1502 report, repurchase, part note booking, 10-day notification of payoff to FTA, etc.)
Process demands, payoffs, and paid off loan processing including collateral release.
Review and Approve loan payment.
Review UCC continuation
Review Director reports and B/A (Business Analytics) reports
Review Daily Non-Post accounts /GL balance/ research outage in general ledgers and loans
Solves moderately complex operational issues regarding procedures, processing, and systems.
Perform as a senior liaison for problem recognition, research and resolution that require some research and investigation.
Making corrections and troubleshooting problems with any type of loan specs, integration specs, products specs, and data descriptions
Conduct training covering system, any new release or enhancement.
Assist manager with department and bank projects including planning, testing, validating, vendor communications and cross-training, etc.