Loan Servicing & Escrow Supervisor

Byline Bank.•Chicago, IL

8h•Hybrid

About The Position

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.7 billion in assets and operates 45 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank is an award-winning workplace, recognized by U.S. News & World Report, Chicago Sun Times, Best Companies Group and Illinois SHRM, and Forbes. The bank values growth, collaboration, and innovation, striving to create an environment where employees feel supported and are empowered to excel. The Loan Servicing & Escrow Supervisor is responsible for the daily operations of the Escrow Servicing and Participation Servicing team. This role ensures that all aspects of loan servicing – establishing escrow accounts to the core system, disbursing real estate and tax payments, performing escrow analysis, the loan boarding of parts/syndications, daily servicing of part related transactions and supporting the business units with the highest integrity and quality customer service.

Requirements

3+ years of commercial loan servicing experience including real estate, small business and corporate loans.
3+ years of experience in a supervisory and/or management role.
Strong understanding of the commercial lending life cycle including credit, administration, servicing and post-closing.
Strong knowledge and understanding of corporate, consumer and commercial real estate documentation.
Solid understanding of the commercial and mortgage servicing core systems.
Ability to work collaboratively with a variety of stakeholders at all levels.
Be self-motivated and an effective time and project manager with a strong attention to detail.
Have strong change management, organizational and planning capabilities.
Ability to identify, understand and define problems, evaluate alternatives, set priorities, manage projects and implement high quality solutions.
Demonstrate strong organizational skills with the ability to directly manage and communicate multiple projects and priorities depending on organizational needs and strategies.
Proficiency in MS Office applications.
Possess strong communication skills both verbally and in writing.

Nice To Haves

Bachelor’s degree preferred in Business Administration, Accounting, Finance or related degree.

Responsibilities

Monitors the administrations of all Loan Servicing department functions and ensure all servicing functions are regulatory compliant.
Reviews, analyzes and evaluates workflow, systems processes, and department needs for continual process improvements.
Responsible for establishing team/individual goals, provide routine coaching for personal development, completing performance review and maintain open clear consistent communication with individual on performance.
Manage and lead teams responsible for Participation Servicing and Escrow Servicing.
Monitors the administration and servicing of the participation and syndication loan portfolio activity.
Supervise all escrow processing and insurance tracking for both escrowed and non-escrowed property and/or flood insurance.
Participates in Core system releases and enhancements, including training of staff.
Participates in loan system conversions of acquired institutions.
Reviews the policies and procedures to ensure compliance with all company, investor and regulatory requirements and laws.
Maintains G/L asset accounts and suspense accounts, ensuring that weekly and monthly G/L reconciliations from Finance are complete and accurate and follow up research is performed on all outstanding items.
Demonstrates a comprehensive understanding of how the loan servicing function contributes to achieving overall business goals.
Completes projects and audits for the Loan Operations department.
Participates in ongoing training programs, including online banker training courses
Establishes and maintains effective working relationships with other employees and customers.
Assists in drafting, implementing and modifying department policies and procedures.
Gathers data, preparing, and distributing periodic reports for internal sources and external entities as necessary (i.e. daily, monthly and quarterly).
Stays abreast of company policies and procedures by attending and successfully completing all mandatory corporate and departmental training.
Stays abreast of organizational and regulatory policies and procedures through education and attending internal and external training functions.
All other duties as assigned.