Loan Servicing Supervisor

Wellworth Bank•Lafayette, TN

1d•Onsite

About The Position

The Loan Servicing Supervisor oversees all loan servicing activities for TRID, HELOC, Consumer, Commercial, and FNMA loans. This role involves supervising servicing staff across all product lines and ensuring accurate payment processing, loan maintenance, renewals, and modifications. The Loan Servicing Supervisor provides technical support to staff and lenders, and serves as a key operational backup to the Loan Operations Manager.

Requirements

High school diploma or equivalent required
Minimum of 3 – 5 years of loan servicing or loan operations experience, including experience with multiple loan types
Strong knowledge of loan servicing functions, including payment posting, maintenance, renewals, and modifications
Working knowledge of applicable banking regulations and compliance requirements
Experience with loan servicing systems required
Strong leadership, organizational, and problem-solving skills
Excellent verbal and written communication skills
High attention to detail with a strong commitment to accuracy and service excellence

Nice To Haves

Previous supervisory or lead experience preferred

Responsibilities

Supervise loan servicing staff
Serve as a backup to the Loan Operations Manager and assist with managerial duties as needed
Monitor workflow, staffing needs, and processing timelines to maintain service standards
Perform and oversee loan maintenance, including account updates and system corrections
Oversee correction and proper posting of loan payments, including researching and resolving discrepancies
Provide technical assistance and guidance to lenders, processors, and frontline staff to ensure proper posting of transactions
Verify loan setup documentation and system input to ensure loans are booked and maintained correctly within the loan system
Serve as a subject-matter expert for loan servicing procedures and system functionality
Field questions from servicing staff, lenders, and frontline personnel regarding loan accounts, documentation, and servicing processes
Review and prioritize loan servicing requests to ensure timely and accurate completion
Stay current on regulatory changes and servicing requirements impacting loan operations
Assist with training, coaching, workflow management, and performance support for servicing staff
Promote the bank’s products and services in a professional and customer-focused manner
Participate in bank-sponsored events, community activities, and volunteer opportunities as they arise
Support departmental initiatives, process improvements, and special projects
Perform other duties as assigned