Business Loan Servicing Supervisor

Royal Credit Union • Eau Claire, WI

13h • $75,000 - $86,000 • Hybrid

About The Position

Do you enjoy leading teams, improving complex processes, and ensuring exceptional service in a business lending environment? Become a Business Loan Servicing Supervisor at Royal Credit Union! In this role, you’ll lead and support a high-performing servicing team, oversee business loan servicing operations, analyze portfolio trends, and partner closely with leadership to advance organizational goals. Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

Requirements

• Bachelor’s degree or equivalent experience in business, accounting, or finance.
• Two (2) years of experience working with loan servicing, lending, or a related financial field.
• Two (2) years of supervisory, team lead, or other leadership experience
• Must be bondable upon hire.
• Leadership & Team Development: Ability to supervise, coach, and develop employees by providing clear expectations, performance feedback, and professional development opportunities while fostering a positive, accountable work environment.
• Business Loan Servicing Expertise: Strong understanding of business loan servicing operations, compliance requirements, and related systems, serving as a subject matter resource for team members and internal partners.
• Analytical & Reporting Skills: Proven ability to prepare and analyze portfolio reports, identify trends, and provide meaningful insights to management, committees, and auditors.
• Process Improvement & Compliance: Demonstrated skill in evaluating workflows to improve efficiency, accuracy, and regulatory compliance while ensuring deadlines and service standards are consistently met.
• Communication & Collaboration: Effective written and verbal communication skills to coordinate across departments, support leadership decision-making, and ensure professional, timely service for Members and internal customers.

Nice To Haves

• Previous experience working with business loans or business services.
• Royal Credit Union experience.
• Experience with loan compliance and reporting requirements.

Responsibilities

• Supervise the Business Loan Servicing Specialists.
• Oversee and coordinate the overall operation of Business Loan Servicing and Support.
• Maintain in-depth knowledge of loan servicing requirements and support for systems and other ancillary applications utilized by the Business Loans & Services Department.
• Prepare portfolio reports and analysis of trends for management and various committees.
• This position will work closely with the VP – Business Loan Operations and Services, department managers and other leaders to achieve Royal Credit Union's objectives, goals and initiatives.

Benefits

• Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees