Business Loan Servicing Supervisor

Royal Credit Union•Eau Claire, WI

1d•$75,000 - $86,000•Hybrid

About The Position

Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Do you enjoy leading teams, improving complex processes, and ensuring exceptional service in a business lending environment? Become a Business Loan Servicing Supervisor at Royal Credit Union! In this role, you’ll lead and support a high-performing servicing team, oversee business loan servicing operations, analyze portfolio trends, and partner closely with leadership to advance organizational goals. Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger. What You’ll Do: Supervise the Business Loan Servicing Specialists. Oversee and coordinate the overall operation of Business Loan Servicing and Support. Maintain in-depth knowledge of loan servicing requirements and support for systems and other ancillary applications utilized by the Business Loans & Services Department. Prepare portfolio reports and analysis of trends for management and various committees. This position will work closely with the VP – Business Loan Operations and Services, department managers and other leaders to achieve Royal Credit Union's objectives, goals and initiatives. Our Commitment To You: Compensation: $75,000 - $86,000 annually (candidates with significant related experience may be higher) Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more! What’s Needed For This Position: Education & Experience Requirements Bachelor’s degree or equivalent experience in business, accounting, or finance. Two (2) years of experience working with loan servicing, lending, or a related financial field. Two (2) years of supervisory, team lead, or other leadership experience Must be bondable upon hire. Knowledge, Skills and Competencies Leadership & Team Development: Ability to supervise, coach, and develop employees by providing clear expectations, performance feedback, and professional development opportunities while fostering a positive, accountable work environment. Business Loan Servicing Expertise: Strong understanding of business loan servicing operations, compliance requirements, and related systems, serving as a subject matter resource for team members and internal partners. Analytical & Reporting Skills: Proven ability to prepare and analyze portfolio reports, identify trends, and provide meaningful insights to management, committees, and auditors. Process Improvement & Compliance: Demonstrated skill in evaluating workflows to improve efficiency, accuracy, and regulatory compliance while ensuring deadlines and service standards are consistently met. Communication & Collaboration: Effective written and verbal communication skills to coordinate across departments, support leadership decision-making, and ensure professional, timely service for Members and internal customers. We’d Love To See: Previous experience working with business loans or business services. Royal Credit Union experience. Experience with loan compliance and reporting requirements. Work Schedule/Location: This is a full-time, exempt level position. Hours will generally be Monday through Friday, 8:00 am - 5:00pm. This position is part of Royal's workplace flexibility program and has the ability to be hybrid (2 days remote, 3 days in office) after a few months of training and proficiency in the position. This position will work out of our Corporate Center located in Eau Claire, WI. Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.

Requirements

Bachelor’s degree or equivalent experience in business, accounting, or finance.
Two (2) years of experience working with loan servicing, lending, or a related financial field.
Two (2) years of supervisory, team lead, or other leadership experience
Must be bondable upon hire.
Leadership & Team Development: Ability to supervise, coach, and develop employees by providing clear expectations, performance feedback, and professional development opportunities while fostering a positive, accountable work environment.
Business Loan Servicing Expertise: Strong understanding of business loan servicing operations, compliance requirements, and related systems, serving as a subject matter resource for team members and internal partners.
Analytical & Reporting Skills: Proven ability to prepare and analyze portfolio reports, identify trends, and provide meaningful insights to management, committees, and auditors.
Process Improvement & Compliance: Demonstrated skill in evaluating workflows to improve efficiency, accuracy, and regulatory compliance while ensuring deadlines and service standards are consistently met.
Communication & Collaboration: Effective written and verbal communication skills to coordinate across departments, support leadership decision-making, and ensure professional, timely service for Members and internal customers.

Nice To Haves

Previous experience working with business loans or business services.
Royal Credit Union experience.
Experience with loan compliance and reporting requirements.

Responsibilities

Supervise the Business Loan Servicing Specialists.
Oversee and coordinate the overall operation of Business Loan Servicing and Support.
Maintain in-depth knowledge of loan servicing requirements and support for systems and other ancillary applications utilized by the Business Loans & Services Department.
Prepare portfolio reports and analysis of trends for management and various committees.
This position will work closely with the VP – Business Loan Operations and Services, department managers and other leaders to achieve Royal Credit Union's objectives, goals and initiatives.