Loan Servicing & Customer Service Specialist
About The Position
At Regions, the Loan Servicing & Customer Service Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations. This position is formally trained to provide customer service back up support when call volumes are high. This position is formally trained to provide customer service back up support when call volumes are high. During those peak times, this position will also respond to customer’s inquiries or complaints regarding Loan Servicing products or services.
Requirements
- High School Diploma or GED
- Two (2) years of banking or related work experience
- Applicants will be expected to pass any assessment associated with the position
Nice To Haves
- Knowledgeable of loan operations activities
- Ability to work in a fast-paced environment
- Data entry and typing skills
- Excellent customer service skills
- Proficient in Microsoft Excel and Word
- Strong time management
- Strong written and verbal communication skills
Responsibilities
- Receives and reviews incoming work, contacting appropriate resources as needed
- Reviews loan documentation for accuracy
- Completes validation of loan documentation, reports, and/or systems
- Documents missing, incorrect, or incomplete documents and/or data
- Performs data entry and/or enters loans into the appropriate systems
- Resolves customer or associate inquiries as necessary and communicates when applicable
- Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports
- Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
- Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
- Coordinates problem resolution with appropriate departments
- Informs customers of standard procedures or resolution of problem
- Works under limited supervision following established guidelines and procedures
Benefits
- Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates.
- Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
- Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.
- To learn more about Regions’ benefits, please click or copy the link below to your browser.
- https://www.regions.com/about-regions/welcome-portal/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
