Loan Servicing Customer Service Representative

Regions Bank•Hattiesburg, MS

11d•Onsite

About The Position

At Regions, the Loan Servicing Customer Service Representative responds to customer's inquiries or complaints regarding Loan Servicing products or services. Primary Responsibilities Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction Works with either close supervision or under clearly defined procedures May make periodic calls to existing customers to determine satisfaction with the company, products, and services This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible.

Requirements

High School Diploma or GED
Applicants will be expected to pass any assessment associated with the position
Ability to work in a fast-paced environment
Basic computer skills
Excellent customer service skills
Good verbal and written communication skills

Nice To Haves

One (1) year of customer service or related experience

Responsibilities

Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Follows up, either verbally or in writing, to ensure customer satisfaction
Works with either close supervision or under clearly defined procedures
May make periodic calls to existing customers to determine satisfaction with the company, products, and services