Loan Servicing & Collections Specialist

Cake Mortgage Corp.•Los Angeles, CA

19h

About The Position

CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments. We are seeking a detail-oriented and experienced Loan Servicing & Collections Specialist to join our team. This role is responsible for ensuring accurate loan maintenance, managing borrower communications, and proactively handling collections on delinquent accounts. The ideal candidate will play a key role in supporting day-to-day servicing operations while helping minimize portfolio risk and deliver excellent customer service.

Requirements

Prior experience in mortgage loan servicing, collections, banking, or customer service preferred
Strong computer proficiency, including Microsoft Office and Adobe
Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively
Strong verbal and written communication skills, with the ability to interact professionally with borrowers, investors, and internal teams
Ability to work independently, take initiative, and carry assignments through to completion
Adaptability and willingness to learn in a fast-paced, evolving environment

Nice To Haves

Bilingual proficiency in Spanish or Armenian is highly desirable

Responsibilities

Complete loan maintenance requests, including updates, corrections, and account changes
Correspond with borrowers via phone, email, and written communication regarding account inquiries and payment status
Collect borrower payments and perform outbound collection calls on delinquent accounts
Negotiate repayment plans and assist borrowers with resolving past-due balances
Research and resolve loan-related issues, including missing payments, payment discrepancies, and disputed accounts
Enter loan boarding and purchase information accurately into servicing systems
Interact with and process requests from investors and third-party partners
Maintain detailed and accurate records of borrower interactions and servicing activity
Ensure compliance with company policies and applicable regulatory requirements
Support internal teams and assist with additional servicing or collections-related duties as needed