Loan Servicing Associate

Journey Bank•Bloomsburg, PA

3d•Onsite

About The Position

Journey Bank is seeking a full-time Loan Servicing Associate to join their team. This role is responsible for performing various duties to support the loan servicing function, including reviewing and scanning documents, handling phone calls, reporting information to supervisors, and responding to inquiries. The position is located at the Operations Center in Bloomsburg, PA.

Requirements

High school diploma or equivalent.
Proficient reading, writing, and grammar skills.
Proficient math and PC skills.
Moderate interpersonal and communication skills.
Ability to learn loan documentation and servicing requirements.
Ability to learn bank operating policies and procedures that impact the department.
High degree of accuracy is essential.
Cooperate with, participate in, and promote adherence to all internal policies, procedures, and practices in support of risk management and overall safety, soundness, and compliance with all regulatory requirements.
Complete annual Bank Secrecy Act (BSA) training and comply with all BSA rules and regulations as they pertain to the job position within the Bank.
Coordinate specific work tasks with other personnel within the department and with other departments to ensure the smooth and efficient flow of information.

Nice To Haves

One year of experience in a related banking position.

Responsibilities

Scan and index loan documents, maintaining quality standards and timely completion of the imaging process.
Record, renew, or satisfy collateral filings (mortgages, vehicle titles, UCCs) for new, current, or paid-off loans.
Research and follow up on internal and external customer inquiries and issues.
Process extensions, renewals, and modifications specific to the Commercial Loan area.
Remit and process payments received and department billings.
Perform daily correction of unposted transactions and review system-generated notices for mailing.
Answer and direct incoming phone calls from internal and external customers.
Assist other Loan Servicing Associates and the Loan Servicing Manager as assigned to achieve department goals.
Review new loan documentation for completeness of signatures, correct documents, disclosures, and collateral filings, including follow-up on discrepancies.