Loan Services Representative II

Marion Center Bank•White Township, PA

8d•$19 - $20•Onsite

About The Position

Responsible for performing a variety of duties to support the loan servicing function; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; providing guidance and on-the-job training to Loan Services Representative I(s); assisting the Loan Services Specialist with administrative tasks to support department operations. This role involves processing new charge-off loan requests, preparing and mailing loan correspondence, performing file maintenance, payment reversals, and changes to loans. It also includes verifying HMDA data, handling mortgage loan payments for insurance and taxes, researching loan payment history, and preparing documents for paid consumer loans. The position also assists with interest rate changes, monitors insurance coverage, submits rate changes for loans tied to CD/Savings, reviews loan transactions, and prepares wire transfer forms. Additionally, it involves reviewing and processing loan modification agreements, assisting with participation loans, and researching loan discrepancies. The role requires coordinating work with other departments, uploading loan documents from the lending platform to the core processing system, and verifying data accuracy. It also mandates adherence to laws and organizational policies promoting a harassment-free workplace and cooperation with risk management, safety, and regulatory compliance (HMDA, CRA, BSA, ECOA). The representative reports pertinent information to their supervisor, responds to inquiries, provides training and guidance to Loan Services Representative I(s), and assists the Loan Services Specialist with administrative tasks and special projects.

Requirements

A high school diploma or equivalent.
Proficient reading, writing, grammar, and mathematics skills.
Proficient interpersonal relations and communicative skills.
Moderate PC skills.
Thorough knowledge of bank lending policy and procedures.
Technical supervisory skills sufficient to provide guidance and training to Loan Services Representative I(s).
Visual and auditory skills.
A minimum of two (2) years' experience in related positions normally required.
Ability to effectively perform multiple tasks, duties, and jobs throughout the division or department.

Responsibilities

Processes new charge-off loan requests; keeps charge-offs and recoveries current.
Prepares and mails various loan correspondence.
Performs necessary file maintenance, payment reversals, automatic funds transfers, and changes to loans.
Verifies HMDA data.
Receives insurance billings and tax notices for mortgage loans and provides payment.
Researches and retrieves loan payment history and mortgage satisfaction pieces.
Prepares necessary documents on paid consumer loans; forwards letter to customer along with paid Note and other miscellaneous documents, and mortgage satisfaction and UCC-1 pieces.
Assists with making changes on loan interest rate sheets.
Acquires insurance coverage; monitors for continued coverage.
Monitors and submits rate changes on loans tied to CD/Savings at renewal dates.
Reviews all loan transactions.
Prepares incoming and outgoing wire transfer forms.
Reviews and processes necessary entries and maintenance for completed Loan Modification agreements for all branches.
Assists with participation loans, including funding, uploading, and maintaining payments and draws.
Researches loan discrepancies, inconsistencies, and possible system errors.
Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
Receives loan documents form the Loan Processing Department and uploads the loan from the lending platform to the core processing system. Upon completion of upload, verifies information on core processing system is accurate.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. HMDA, Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc..
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.
Provides leadership, on-the-job training, and technical guidance to Loan Services Representative I(s).
Assists the Loan Services Specialist with various administrative tasks to support department operations, as directed; may also be assigned special projects.