Loan Servicer (Full Time) - Victoria Loan Servicing

PROSPERITY BANK•Victoria, TX

About The Position

Responsible for processing advances, draws, payments and payoffs for the banks commercial and consumer loan portfolio. Also responsible for responding to emails and phone calls through the various loan servicing customer service queues.

Requirements

High School Diploma or GED.
Two years of Loan Servicing experience preferred.
Ability to read, interpret, and respond professionally to internal and external customer correspondence. Ability to speak effectively and clearly in response to internal and external customer requests and inquiries.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer literate – knowledge of Microsoft Word and Excel.
Ability to handle day to day tasks with moderate supervision.
Ability to work in fast paced, high volume environment.
Must be detailed oriented and organized.
Excellent customer service skills.

Responsibilities

Maintain a thorough knowledge and understanding of Prosperity policies, procedures, guidelines and philosophies.
Maintain a thorough knowledgeable with all aspects of consumer/commercial loan documentation including procedures, audit and regulatory requirements.
Assist with workflow coordination.
Recognize when a process or a transaction isn’t functioning properly and actively seek solutions.
Maintain a basic knowledge of standard loan documents (note, HUD, DOT…).
Process all advance and draw requests, ensuring proper approvals and availability on loans.
Process all payments insuring accurate application of funds.
Processing payoffs and ensuring that any overages are refunded to client.
Perform daily loan maintenance on loan system including setting up and maintaining automated payments, billing, address and name maintenance as well as system coding. This also includes monitoring reports for maintenance ticklers.
Provide payoffs, verifications, statements and other documentation as requested by borrower (or delegate).
Monitor phone and email servicing queues to assist both internal and external customers within established time guidelines.
All other duties as assigned