Loan Sales + Solutions Specialist

Cy Fair Federal Credit Union • Houston, TX

5d • Onsite

About The Position

The primary role of this position is to be the key partner to our members financial journey and to help further the Credit Union's commitment to strengthen our communities and expand our current membership. To achieve this mission, the position must deliver high-quality service to both internal and external members. A key component of this service is to provide aggressive loan volume production. Loan Sales + Solution Specialist also cross-sell consumer loans and ancillary products on loans. This position is also responsible for cross selling small business loans, credit cards, and home equity loans.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Must have good communication skills.
• Must be computer literate and have good data entry skills.
• Maintain NMLS designation and discuss mortgages and Home Equity loans as appropriate.
• Have advanced understanding of Reg B and Truth in lending, Reg Z.
• Must have compliance with Truth in Lending, Reg B, and Reg Z.
• Also must be in Compliance with completing timely SARs, FACTA,MIP/CIP and red Flag.
• Must be well versed in Regulations such as: REG CC, BSA, OFAC, Reg B, Reg Z and MIP (CIP).

Nice To Haves

• Certified Credit Union Financial Counselor preferred (CCUFC).

Responsibilities

• Meets with members on the phone or video conference to cross sell loans and ancillary products.
• Leverage the credit report to determine the next best product to cross sell.
• Documents the loan process and take clear and concise notes in the system for review.
• Asks high impact questions to identify cross-selling opportunities to offer specific products and services that benefit the members.
• Must meet minimum standards for GAP, service contracts, and CLAD.
• Meets established thresholds to fully protect loans.
• Works with the loan servicing specialists, title clerk, and members to close a loan timely.
• Actively works the call lists from internal campaigns, Savvy Money, ALR, etc. to cross sell loans and products to meet established goals.
• Coaches members on how they can increase their credit scores via a credit enhancement consultation to provide recommendations for key actions to achieve higher scores and reduce debt.
• Provide hospitality service with the overall loan experience.
• Communicate effectively in writing, over the phone, video chat, and in person.
• Performs other job related duties as assigned.

Benefits

• Full-time employees are required to complete (16) hours of volunteerism and (8) hours for Part-time employees.
• All volunteer time has to be approved prior to event.
• Needs to benefit or have an impact in Harris County.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED