Loan Retention Specialist

Mutual of Omaha Mortgage

11d•Remote

About The Position

Mutual of Omaha Mortgage is seeking a detail-oriented and customer-focused Loan Retention Specialist to support their Consumer Direct Reverse Mortgage team. This role is responsible for managing active loan pipelines, working closely with borrowers throughout the loan lifecycle, and ensuring a smooth and timely closing process. The ideal candidate will have strong mortgage processing experience, excellent communication skills, and the ability to effectively address borrower concerns and objections. This role is not responsible for originating loans but plays a critical role in borrower engagement, retention, and overall loan success.

Requirements

Minimum of five (5) years of mortgage industry experience
At least one (1) year of reverse mortgage experience
Strong mortgage processing background
Strong interdepartmental collaboration and customer service skills
Experience working directly with borrowers throughout the loan lifecycle
Excellent communication and interpersonal skills
Strong problem-solving and critical thinking abilities
Ability to multitask and manage multiple loans in pipeline
High level of attention to detail and organizational skills
Familiarity with Encompass, Quantum Reverse, Salesforce, and Microsoft Office (Outlook, Teams)
Sales or borrower-facing experience

Nice To Haves

At least one (1) year of direct reverse mortgage experience strongly preferred

Responsibilities

Manage pipeline for Consumer Direct Loan Officers
Partner closely with processing teams to ensure timely loan closings
Provide consistent and proactive updates to borrowers on loan status
Address borrower concerns, questions, and objections throughout the loan process
Act as a liaison between borrowers and internal departments to ensure a seamless experience
Maintain strong follow-up and communication to support borrower retention
Ensure accuracy and completeness of loan files in collaboration with processing

Benefits

Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
Multiple PPO Medical Plans, as well as HDHP eligible plan.
Dental Coverage
Vision Coverage
Company Paid Life Insurance
401K with a generous employer match
Optional Life
FSA
Pet Insurance
Free Legal Services
Employee Loan Program