RE Loan Processor

THE BANK OF COMMERCE•Idaho Falls, ID

1d•Onsite

About The Position

Responsible for the accurate processing of loans, including researching background information on loan applications and supervising other processing staff. This role involves analyzing loan applications against established underwriting criteria, calculating income to ensure loan qualification, and maintaining knowledge of bank loan services, policies, and procedures. The Loan Processor ensures loans are submitted to underwriting in a timely manner with complete files and is responsible for clearing underwriting conditions to prepare loans for closing. Additionally, this position assists with investor conditions to facilitate loan purchases and provides guidance and support to other processing staff.

Requirements

Three to five years related experience and/or training.
Ability to read, analyze, and interpret credit and financial information, professional journals, technical procedures, or government regulations.
Ability to effectively present information and respond to questions from employees, clients, customers, and the general public, including written and oral correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Knowledge of Internet software; Spreadsheet software and Word Processing software.

Nice To Haves

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Responsibilities

Train, mentor and encourage other processing staff, including answering questions and showing them where to access the answers.
Process loans files at a higher level than entry level processors, which includes less conditions and faster turn time.
Keep loan officers, loan officer’s assistants and department manager informed of issues.
Analyzes the items as they are received to established underwriting criteria, including calculating income to make sure loan still qualifies.
Maintain knowledge of bank loan services, policies, and procedures.
Make sure loans are submitted to underwriting in a timely manner and files are complete prior to submission.
Clear underwriting conditions and get loan ready for closing.
Help with investor conditions to facilitate loans being purchased.
Meet with processing staff as needed to discuss issues or problems that need addressed.
Help maintain a positive environment.