Loan Processor-1

Citi • O’Fallon, MO

7d • $45,040 - $58,760 • Onsite

About The Position

The Loan Processor performs moderately complex and varied assignments with limited supervision. This role requires technical and administrative expertise, applying specialized functional area skills and basic knowledge of underlying professional/technical principles. The technical procedures are well-defined, and the processor understands how their duties integrate with the team and the broader organization. They exchange moderately complex information and may handle occasional awkward contacts. Basic knowledge of the organization and its policies is required. The role involves applying research, information gathering, and analysis skills to factual information, using judgment based on practice and precedence, and selecting the best course of action from defined options while understanding the consequences. This position requires specialized functional area skills and knowledge of a specific product set, working under limited supervision. The processor will manage a pipeline of loans, ensuring data integrity, reviewing loan files for procedural compliance, ordering necessary documents, following up with vendors, communicating with customers to ensure satisfaction, and clearing prior-to-close conditions. They will partner with underwriting on complex issues, review the Closing Disclosure with the customer, and organize/service production output. The role involves resolving complex issues and performing complex servicing activities under limited supervision, working on complex projects, and occasionally mentoring lower-level processors. A key aspect is assessing risk and demonstrating consideration for the firm's reputation, clients, and assets by adhering to compliance, policy, and ethical standards.

Requirements

• 1-3 years relevant experience
• Prior loan processing experience or finance experience
• Excellent interpersonal, communication, follow-up & relationship building skills
• Must have the ability to prioritize, be detail oriented & results driven
• Consistently demonstrates clear and concise written and verbal communication

Responsibilities

• Manage pipeline of loans to ensure data integrity of all data and process inputs
• Review loan file to verify procedures per guidelines
• Order necessary documents
• Follow-up with vendors to obtain required documentation
• Communicate with customers to ensure level of satisfaction
• Clear prior to close conditions (with signature)
• Partner with underwriting on difficult/exception issues
• Review the Closing Disclosure with the customer prior to the scheduled closing
• Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower level processors.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED