Loan Processor Team Lead
About The Position
The Loan Processor Team Lead is responsible for supporting the Processing Manager in overseeing a team of loan processors to ensure mortgage applications are completed efficiently, accurately, and in full compliance with all federal and state regulations. Assist the Processing Manager with departmental workflows, balances team workloads, and monitors performance to meet production and quality standards. Serves as a key liaison between loan officers, processors, underwriters, and borrowers, ensuring clear communication, timely issue resolution, and a smooth loan processing experience from application through closing. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Requirements
- Minimum of 2 years Fannie Mae, Freddie Mac, VA/USDA, & Home Equity lending experience required.
- Minimum of 5 years mortgage processing experience with a demonstrated history of working in a high-performance team required.
- Strong written and verbal communication skills when collaborating with loan officers, key stakeholders, and cross-functional management teams, ensuring clear expectations, timely updates, and effective resolution of issues throughout the loan process.
- Proficient in Microsoft Office products (Word, Excel, Access, PowerPoint)
- Proficient in mortgage Point of Sale (POS) and Loan Origination Systems (LOS), with extensive experience utilizing automated tools to verify employment, income, and assets through web-based applications.
- Excellent verbal and written communication skills for effective interactions with associates and supervisor.
- Must be self-motivated and work in a team environment.
- Requires a high energy level and strong sense of urgency; ability to work with situations on a “rush” notice.
- Strong attention to detail & organizational skills.
- Excellent ability to deal with client’s issues, questions and/or complaints.
Nice To Haves
- Previous supervisory experience preferred.
Responsibilities
- Assists the Processing Manager in coordinating daily workflows for the processing team while serving as a key resource for inquiries related to workflow, processing procedures, loan products, and loan officer needs.
- Assists the Processing Manager in providing leadership by training, onboarding, mentoring, and motivating loan processors to achieve productivity, quality, and compliance goals.
- Serves as the primary point of escalation for complex loan processing issues, collaborating closely with processors, underwriters, and loan officers to ensure timely and effective resolutions.
- Assist the Processor when setting up complex loan files and analyzing incoming loan files to ensure we have the appropriate documentation.
- Assist Processors and Loan Officers calculate income and asset information required per product guidelines.
- Assist clearing non-credit prior to close conditions such as title, homeowner’s insurance, and appraisal modifications.
- Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
- Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
- Willingly perform all other duties and projects as assigned.
Benefits
- Opportunity to learn all aspects of the company to prepare for future advancement.
- Career, not just a job.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
