Loan Ops Specialist II

Susser Bank•Arlington, TX

21h

About The Position

The Loan Operations Specialist II are responsible for maintaining, coordinating, reviewing, funding, billing, and processing consumer and commercial loans. This role involves a variety of tasks to ensure the smooth operation of loan processes, including back-up support for Loan Operation Specialist I responsibilities. The position requires attention to detail, adherence to policies and procedures, and compliance with laws and regulations.

Requirements

High School diploma or GED
One to three years of job-related experience, preferably in the financial industry.
Strong attention to details and accuracy, organization and analytical skills.
Good time management and excellent follow up skills.
Responsive to requests and timely completion of tasks.
Exhibits critical thinking skills and displays a natural curiosity for continuous learning.
Proficient with Microsoft Office applications preferred (Teams, One-Drive, Word, Excel, and Outlook)
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and exemplary customer service.
Basic knowledge of post-closing loan servicing.
Strong verbal and written communication.

Nice To Haves

Some college preferred.
Preferred Jack Henry Xperience Banking systems.
Preferred Jack Henry Synergy Document systems.

Responsibilities

Provide back-up to Loan Operation Specialist I responsibilities.
Fund and board new loans and modifications, including collateral records, codes, payment schedules, customer information, file maintenance, and retention.
Quote proper and accurate payoffs for customers and title companies.
Review funded or modified documents, interpreting terms and standard loan document verbiage.
E-record loan documents and mail out checks/documentation to add the Bank’s lien to the collateral securing the loan.
Process loan payments, payment corrections, payoffs, and refunds.
Process non-revolving and line of credit loans, including preparing draw packets, ordering inspections, and working with inspectors and loan officers.
Process escrow disbursements and review escrow analysis statements.
Review and update loan reports and logs.
Monitor assigned group emails and phone calls.
Handle customer complaints and take appropriate action to resolve them, escalating unresolvable situations to higher specialists or management.
Obtain all necessary items for SBA loan file compliance, such as payments, notices, and SBA reporting forms, ensuring accuracy and currency.
Service government-insured loans (FHA, VA, USDA), including remitting payments, monthly reporting, loss mitigation, and foreclosure.
Perform detailed analysis of financial and credit documents for exception clearing.
Monitor and clear all miscellaneous ticklers.
Monitor daily reports for all system and parameter changes.
Perform duties in compliance with applicable laws and regulations.
Maintain the security and confidentiality of pertinent information and records.
Maintain current and up-to-date knowledge and continue professional development as needed.
Demonstrate courteous, pleasant, self-motivated, and dependable behavior, maintaining a professional environment in appearance and conduct.
Perform additional duties as assigned or directed.