Loan Operations Representative II
About The Position
A Loan Operations Representative performs a variety of duties associated with the onboarding and servicing of accounts during the loan life cycle. This role plays a crucial part in the bank's mission to provide an exceptional customer experience through ensuring loan data accuracy, transaction processing, timely onboarding of new loans, collaborating with various areas across the bank, researching and resolving issues associated with loan accounts, support customer facing personnel with questions associated with loan operations processes, and contributing to ongoing employee development through providing on-the-job training to Loan Operations Representatives.
Requirements
- A high school diploma or equivalent normally required, specialized banking education and training with focus on Loan Products preferred.
- A minimum of four (4) years' experience in a related position
- Loan Servicing experience in FISERV DNA preferred.
- Moderate written and verbal communication skills.
- Proficient mathematics skill, including calculating interest accrual on accounts.
- Proficient skills with Microsoft Office Products
Nice To Haves
- Loan Servicing experience in FISERV DNA preferred.
- specialized banking education and training with focus on Loan Products preferred.
Responsibilities
- Performs clerical duties: filing (including electronic), data input, data upload verification, processing various transactions on the bank's core loan servicing system.
- Respond to all inquiries or requests for information in a timely manner.
- Maintain appropriate records and provides assigned written reports.
- Able to resolve routine issues/disputes throughout the loan life cycle.
- Monitor and act on a variety of system generated exception reports.
- Perform a variety of tasks related to the ongoing maintenance of the CNB Loan Portfolio.
- Gain knowledge of the laws, regulations, and practices that impact Loan Servicing, such as the Flood Disaster Protection Act (FDPA), Fair Credit Reporting Act (FCRA), Real Estate Settlement Procedures Act (RESPA), Homeowners Protection Act (HPA), and associated amendments to these regulations. Perform various functions directly related to loan servicing compliance with these regulations.
- Acquire and develop a thorough knowledge of the features and benefits of all bank products, services, and systems associated with the Loan Servicing function.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Education Level
High school or GED
Number of Employees
501-1,000 employees
