Loan Operations Representative IV

TD Bank • Jacksonville, FL

5d • $23 - $29

About The Position

The Loan Operations Representative IV performs various administrative tasks involved in servicing Loans.

Requirements

• High school diploma or GED
• 3+ years related experience
• Proven knowledge of Loan Operations policies and procedures as well as related agency regulations
• Proven computer literacy and proficiency in common PC applications
• Proven attention to detail and the ability to prioritize workload to meet unit objectives
• Proven ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing in the work group is required
• Excellent interpersonal skills, as well as excellent written and verbal skills
• Must possess strong analytical and administrative abilities

Nice To Haves

• AM and Fidelity (platform) experience
• LoanServ experience
• Loan Accounting experience
• Excellent communication skills
• Loan Research experience (checks, ACH, Different loan origins to payments)

Responsibilities

• Performs highly complex or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations
• Tasks are performed independently with limited supervision and review
• Tasks may include research, processing incoming mail, Customer service and contact, and external agency contact
• Provides information and procedural knowledge for less experienced staff
• Performs research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities
• Makes entries in general ledger related to paperwork and information processed
• Approves and reviews general ledger entries and/or invoices for accuracy and completeness
• Provides input and assistance to management in developing and maintaining budget
• Identifies, audits, investigates, and rectifies departmental discrepancies
• Reviews work and provides information and procedural knowledge to less experienced staff
• Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching, and guidance to team members
• Responds to the most complex inquiries and issues from Customers and internal units
• Researches information to provide responses and resolution
• Contacts Customers to explain items affecting their accounts
• Follows up with branches and other units to resolve discrepancies and Customer issues

Benefits

• Growth opportunities and skill development are defining features of the colleague experience at TD.
• Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
• We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees