Loan Operations Intern

Live Oak Banking • Wilmington, NC

23h • $20 - $32 • Onsite

About The Position

About Us Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream. This role is structured for interns who can support onsite at our HQ in Wilmington, NC during the school year and continue through the summer. How This Role Impacts Live Oak Interns joining the Loan Operations team will gain hands-on experience that supports the accuracy and integrity of new loan onboarding across the bank. This team plays a critical role in ensuring loan data is entered, validated, and maintained correctly within our core system—supporting both operational efficiency and a high quality customer experience. Interns will learn how loan documentation translates into system setup, contribute to key operational workflows, and support bankwide efforts to modernize and streamline systems. What You’ll Do at Live Oak Review executed loan documents to extract key data fields needed for loan setup. Perform a preliminary consistency review and escalate any discrepancies to the Loan Operations team. Enter loan data into the core system accurately while following established procedures. Validate data accuracy by comparing system entries with source documents and notifying a team member if anything appears inconsistent. Assist with quality assurance checks using predefined tools and checklists to verify that system generated payment schedules, rates, and loan terms match documented information. Support bankwide modernization initiatives by participating in guided workflow testing and providing user experience feedback on new or enhanced processes. Participate in training sessions to learn systems, workflows, and standards required for successful loan onboarding. Attend department meetings and engage with cross functional teams to understand how Loan Operations supports the broader lending lifecycle. How You’ll Do It Learn Live Oak’s documentation standards, loan setup workflows, and controls designed to ensure data quality. Apply strong attention to detail, organization, and time management skills to support accurate and timely work. Receive ongoing coaching and feedback throughout the internship. Collaborate with peers and team members to support department priorities and process improvement efforts. What Helps You Thrive at Live Oak Authenticity and professionalism Curiosity and willingness to learn Trustworthiness and sound judgment Nimbleness and adaptability Initiative and ownership of your work Collaborative mindset and enjoyment of teamwork Reliability and follow through Ability to manage multiple tasks effectively #LI-DNI Our Values Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work. Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality. Respect: Treat everyone with courtesy, politeness, and kindness. Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems. Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/ Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at [email protected] . EEO is the Law The base pay range for this position is $19.77 - $32.12 per hour. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise. Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.

Requirements

• Currently enrolled in a fulltime degree program at an accredited college or university.
• Strong attention to detail and comfort working with structured data.
• Ability to follow established procedures and ask questions when clarification is needed.

Nice To Haves

• Interest in banking, operations, data integrity, or financial services preferred.

Responsibilities

• Review executed loan documents to extract key data fields needed for loan setup.
• Perform a preliminary consistency review and escalate any discrepancies to the Loan Operations team.
• Enter loan data into the core system accurately while following established procedures.
• Validate data accuracy by comparing system entries with source documents and notifying a team member if anything appears inconsistent.
• Assist with quality assurance checks using predefined tools and checklists to verify that system generated payment schedules, rates, and loan terms match documented information.
• Support bankwide modernization initiatives by participating in guided workflow testing and providing user experience feedback on new or enhanced processes.
• Participate in training sessions to learn systems, workflows, and standards required for successful loan onboarding.
• Attend department meetings and engage with cross functional teams to understand how Loan Operations supports the broader lending lifecycle.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed