Loan Operations Intern

Live Oak Bank • Wilmington, NC

2d • Onsite

About The Position

About Us Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream. This role is structured for interns who can support onsite at our HQ in Wilmington, NC during the school year and continue through the summer. How This Role Impacts Live Oak Interns joining the Loan Operations team will gain hands-on experience that supports the accuracy and integrity of new loan onboarding across the bank. This team plays a critical role in ensuring loan data is entered, validated, and maintained correctly within our core system—supporting both operational efficiency and a high quality customer experience. Interns will learn how loan documentation translates into system setup, contribute to key operational workflows, and support bankwide efforts to modernize and streamline systems.

Requirements

• Currently enrolled in a fulltime degree program at an accredited college or university.
• Strong attention to detail and comfort working with structured data.
• Ability to follow established procedures and ask questions when clarification is needed.

Nice To Haves

• Interest in banking, operations, data integrity, or financial services preferred.

Responsibilities

• Review executed loan documents to extract key data fields needed for loan setup.
• Perform a preliminary consistency review and escalate any discrepancies to the Loan Operations team.
• Enter loan data into the core system accurately while following established procedures.
• Validate data accuracy by comparing system entries with source documents and notifying a team member if anything appears inconsistent.
• Assist with quality assurance checks using predefined tools and checklists to verify that system generated payment schedules, rates, and loan terms match documented information.
• Support bankwide modernization initiatives by participating in guided workflow testing and providing user experience feedback on new or enhanced processes.
• Participate in training sessions to learn systems, workflows, and standards required for successful loan onboarding.
• Attend department meetings and engage with cross functional teams to understand how Loan Operations supports the broader lending lifecycle.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed