Loan Operations Intelligent Information Manager

Rockland Trust Company • Middleboro, MA

11d

About The Position

Rockland Trust is currently seeking an Intelligent Information/Collateral Operations Manager to lead, direct, and coordinate servicing, reporting, and financial control activities within our Loan Operations business unit. This role is responsible for developing a high-performance team focused on delivering exceptional service to both internal and external customers. The ideal candidate will support strategic lending initiatives while driving continuous process improvement and cultivating a culture of learning and collaboration.

Requirements

• Education: Bachelor’s Degree required
• Experience: Minimum 3 years in banking operations
• At least 2 years in a managerial or leadership role
• Skills & Knowledge: Familiarity with federal and state banking regulations
• Advanced proficiency in Microsoft Office Suite
• Excellent communication skills across all levels of management
• Strong business acumen and strategic thinking
• Excellent comprehension skills
• Proven leadership and talent development skills

Nice To Haves

• Experience with FIS Core Banking System preferred

Responsibilities

• Provide daily support and manage the activities associated with imaging loan documentation for the Bank's commercial, business banking, consumer, home equity and mortgage portfolios
• Manage documentation and collateral release process for paid loans
• Manage documentation and collateral maintenance for partial released loans
• Manage UCC monitoring and termination processes
• Manage title tracking and release processes
• Oversee the storage of the Bank's collateral documents, such as notes, stocks, life insurance policies, etc.
• Manage the integrity of the collateral data in Horizon
• Manage and/or Develop as necessary third party vendor activities related to outsourced functions
• Manage Record Retention requirements both physical and electronic related to the functions within Collateral Operations
• Collaborate with business partners and risk for process consistency
• Ensure compliance with applicable federal and state loan servicing regulations and accounting principles.
• Manage operational performance against Quality and SLA expectations aligned with KPI and KRI criteria and industry best practices.
• Maintain system functionality and data integrity within processing and ancillary systems.
• Promote a positive and collaborative work environment with a focus on team development
• Advance colleagues through coaching and performance management.
• Identify individual skills sets, maximize utilization of strengths and develop un-actualized skills accordingly.
• Team with internal business partners in analyzing, identifying, developing and implementing methods of sustainable process improvement.
• Demonstrate and promote high ethical standards and behaviors.
• Respect, promote, and value diversity.

Benefits

• Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees