Loan Operations Intelligent Information Manager

Rockland Trust Career Site•North Middleboro, MA

13d

About The Position

Rockland Trust is currently seeking an Intelligent Information/Collateral Operations Manager to lead, direct, and coordinate servicing, reporting, and financial control activities within our Loan Operations business unit. This role is responsible for developing a high-performance team focused on delivering exceptional service to both internal and external customers. The ideal candidate will support strategic lending initiatives while driving continuous process improvement and cultivating a culture of learning and collaboration.

Requirements

Education: Bachelor’s Degree required
Experience: Minimum 3 years in banking operations
At least 2 years in a managerial or leadership role
Skills & Knowledge: Familiarity with federal and state banking regulations
Advanced proficiency in Microsoft Office Suite
Experience with FIS Core Banking System preferred
Excellent communication skills across all levels of management
Experience working with automation and third-party vendors
Strong business acumen and strategic thinking
Excellent comprehension skills
Proven leadership and talent development skills

Responsibilities

Provide daily support and manage the activities associated with imaging loan documentation for the Bank's commercial, business banking, consumer, home equity and mortgage portfolios
Manage documentation and collateral release process for paid loans
Manage documentation and collateral maintenance for partial released loans
Manage UCC monitoring and termination processes
Manage title tracking and release processes
Oversee the storage of the Bank's collateral documents, such as notes, stocks, life insurance policies, etc.
Manage the integrity of the collateral data in Horizon
Manage and/or Develop as necessary third party vendor activities related to outsourced functions
Manage Record Retention requirements both physical and electronic related to the functions within Collateral Operations
Collaborate with business partners and risk for process consistency.
Ensure compliance with applicable federal and state loan servicing regulations and accounting principles.
Manage operational performance against Quality and SLA expectations aligned with KPI and KRI criteria and industry best practices.
Maintain system functionality and data integrity within processing and ancillary systems.
Promote a positive and collaborative work environment with a focus on team development
Advance colleagues through coaching and performance management. Identify individual skills sets, maximize utilization of strengths and develop un-actualized skills accordingly.
Team with internal business partners in analyzing, identifying, developing and implementing methods of sustainable process improvement.
Demonstrate and promote high ethical standards and behaviors. Respect, promote, and value diversity.